Field Service Supervisor, Brisbane Branch

HOERBIGER Automatisierungstechnik Holding GmbH; Sydney; Sur place; AUD 120 000 - 180 000; Plein temps

Résumé du poste

SES seeks a Senior Field Service Engineer to lead end‑to‑end technical execution for gateway operations and engineering field service in Sydney. The role requires autonomy, senior clarity, and hands‑on expertise across RF, baseband, and networking systems, with global site coordination.

The candidate will mentor junior engineers, refine procedures, and contribute to next‑generation gateway initiatives while supporting escalations and high‑severity incidents.

Qualifications

• Requires a Master's or Bachelor's degree in engineering, electronics, telecommunications, aeronautics, or equivalent experience.
• 8+ years in satellite and/or telecommunications industries.
• 8+ years hands‑on experience with satellite terminal systems and ground infrastructure.
• Expert knowledge of satellite RF, baseband, and network management platforms.
• Proven experience supporting high‑availability, mission‑critical systems across distributed sites.
• Fluent English; additional languages advantageous.

Responsabilités

• Lead complex installation, commissioning, and upgrades for SES gateway stations and Tier‑1 terminals (RF/baseband/networking).
• Act as senior on‑site technical authority for deployments, incidents, and maintenance.
• Conduct site surveys, provide design input, risk assessments, and readiness evaluations.
• Troubleshoot satellite ground systems and perform root cause analyses for permanent fixes.
• Provide Tier‑3 field engineering support during outages and critical incidents.
• Serve as primary escalation point for Satellite Operations Centre and remote teams.
• Drive stabilization and recovery for high‑availability systems at multiple facilities.
• Support on‑call rotations and after‑hours field responses.
• Develop, review, and refine field engineering procedures and operational documentation.
• Create as‑built docs, acceptance reports, and post‑incident analyses with technical clarity.

Connaissances

Independent field work

Analytical troubleshooting

Technical reporting

Cross-cultural collaboration

Learning agility

Formation

Master's or Bachelor's degree in engineering/electronics/telecommunications/aeronautics

Outils

VSAT

Ka-Band

MS Office

Description du poste

Senior Field Service Engineer, Gateway Operations & Engineering Field Service

Sydney SES

The Senior Field Service Engineer (SFSE) is a highly experienced individual contributor responsible for the end to end technical execution, sustainment, and optimization of SES gateway and Tier-1 customer ground systems. This role operates with a high degree of autonomy and serves as a technical authority in the field, leading complex installations, commissioning activities, system upgrades, and fault resolution efforts across global sites.

In addition to hands‑on field engineering, the Senior FSE plays a critical role in cross‑functional troubleshooting, mentoring junior engineers informally, improving field processes, and contributing to next‑generation gateway and network initiatives (GEO, MEO, LEO, Microsoft EOS). The role regularly interfaces with Satellite Operations, Payload Engineering, and Network Engineering teams and provides expert‑level support during escalations and major incidents.

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

• Lead complex installation, commissioning, and upgrade activities for SES gateway stations and Tier-1 customer terminals, including RF, baseband, networking, and monitoring systems.
• Act as the senior technical authority on‑site, making real‑time engineering decisions during deployments, incidents, and maintenance windows.
• Independently execute and oversee site surveys, producing detailed design input, risk assessments, and readiness evaluations.
• Perform advanced troubleshooting of satellite and ground system anomalies, including root cause analysis and permanent corrective actions.
• Provide Tier‑3 field engineering support during outages, degradations, and critical customer issues.
• Serve as a primary field escalation point for the Satellite Operations Centre, Payload Engineers, and remote monitoring teams.
• Drive stabilization and recovery efforts for high‑availability systems at manned and unmanned facilities.
• Support on‑call rotations and emergency field response activities as required.
• Develop, review, and refine field engineering procedures, installation standards, and operational documentation.
• Author and maintain as‑built documentation, acceptance reports, and post‑incident analyses with a high standard of technical clarity.
• Identify recurring issues and recommend design, tooling, or process improvements to Engineering and Operations leadership.
• Contribute expert input into next‑generation system designs, deployment strategies, and technology evaluations.
• Act as a technical mentor to Field Service Engineers by sharing best practices, troubleshooting approaches, and system knowledge (non‑managerial).
• Work across organizational boundaries with Network Engineering, Spacecraft Payload Engineering, Logistics, and external vendors to ensure successful deployments.
• Represent Field Engineering expertise in cross‑functional technical reviews and operational readiness discussions.

COMPETENCIES

• Expert ability to work independently and autonomously in the field.
• Strong analytical and troubleshooting mindset for complex RF, networking, and system‑level issues.
• Excellent written and verbal communication, including high‑quality technical reporting and presentations.
• Comfortable operating under pressure and during mission‑critical events.
• Demonstrated effectiveness working across cultures, geographies, and organizational boundaries.
• High aptitude for continuous technical learning and adaptation to evolving satellite technologies.

QUALIFICATIONS & EXPERIENCE

• Master's or bachelor's degree in engineering, electronics, telecommunications, aeronautics, or equivalent experience.
• 8+ years of experience in the satellite and/or telecommunications industry.
• 8+ years hands‑on experience designing, deploying, commissioning, or maintaining satellite terminal systems and ground infrastructure.
• Expert knowledge of satellite communications RF systems, baseband systems, and network management platforms.
• Proven experience supporting high‑availability, mission‑critical systems across geographically distributed sites.
• Strong understanding of satellite architectures.
• VSAT and Ka-Band experience strongly preferred.
• Solid working knowledge of IP routing, networking, and familiarity with scripting or software tools is a plus.
• Advanced troubleshooting and fault isolation skills.
• Proficiency with MS Office (Word, PowerPoint, Excel, Visio).
• Fluency in English (additional languages advantageous).

OTHER KEY REQUIREMENTS / COMMENTS

• Ability to travel internationally up to 50%.
• Participation in on‑call and after‑hours support rotation.
• Ability to work effectively in remote, customer‑facing, and operationally sensitive environments.

SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.