Global Network Field Technician — Apac Travel

Eos; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

SES seeks a Senior Field Service Engineer for Gateway Operations & Engineering Field Service in Sydney. The role encompasses end-to-end technical execution, sustainment, and optimization of SES gateway stations and Tier-1 customer grounds.

You will lead complex deployments, provide Tier-3 support during outages, and mentor junior engineers while collaborating with cross-functional teams across geographies.

Qualifications

• Master's or bachelor's degree in engineering, electronics, telecommunications, aeronautics, or equivalent experience.
• 8+ years in satellite and/or telecommunications industry.
• 8+ years hands-on design, deployment, commissioning, or maintenance of satellite terminal systems.

Responsibilities

• Lead installation, commissioning, and upgrade activities for SES gateway stations and Tier-1 customer terminals (RF, baseband, networking, monitoring).
• Act as senior on-site authority, making real-time engineering decisions during deployments and maintenance windows.
• Conduct site surveys, produce design input, risk assessments, and readiness evaluations.
• Troubleshoot satellite ground systems, perform root cause analysis, and implement permanent fixes.
• Provide Tier-3 field engineering support during outages and critical incidents.
• Mentor Field Service Engineers and coordinate with Networks, Payload, Logistics, and vendors.

Skills

Independent work

Troubleshooting

Communication

Cross-cultural collaboration

Education

Masters or Bachelors in engineering

Tools

MS Office

Visio

Job description

Senior Field Service Engineer, Gateway Operations & Engineering Field Service

Sydney SES

Posted 1 day ago

Job Description

Senior Field Service Engineer (SFSE) is a highly experienced individual contributor responsible for the end-to-end technical execution, sustainment, and optimization of SES gateway and Tier-1 customer ground systems.

• Lead complex installation, commissioning, and upgrade activities for SES gateway stations and Tier‑1 customer terminals, including RF, baseband, networking, and monitoring systems.
• Act as the senior technical authority on‑site, making real‑time engineering decisions during deployments, incidents, and maintenance windows.
• Independently execute and oversee site surveys, producing detailed design input, risk assessments, and readiness evaluations.
• Perform advanced troubleshooting of satellite and ground system anomalies, including root cause analysis and permanent corrective actions.
• Provide Tier‑3 field engineering support during outages, degradations, and critical customer issues.
• Serve as a primary field escalation point for Satellite Operations Centre, Payload Engineers, and remote monitoring teams.
• Drive stabilization and recovery efforts for high‑availability systems at manned and unmanned facilities.
• Support on‑call rotations and emergency field response activities as required.
• Develop, review, and refine field engineering procedures, installation standards, and operational documentation.
• Author and maintain as‑built documentation, acceptance reports, and post‑incident analyses with a high standard of technical clarity.
• Identify recurring issues and recommend design, tooling, or process improvements to Engineering and Operations leadership.
• Contribute expert input into next‑generation system designs, deployment strategies, and technology evaluations.
• Act as a technical mentor to Field Service Engineers by sharing best practices, troubleshooting approaches, and system knowledge (non‑managerial).
• Work across organizational boundaries with Network Engineering, Spacecraft Payload Engineering, Logistics, and external vendors to ensure successful deployments.
• Represent Field Engineering expertise in cross‑functional technical reviews and operational readiness discussions.

Competencies

• Expert ability to work independently and autonomously in the field.
• Strong analytical and troubleshooting mindset for complex RF, networking, and system‑level issues.
• Excellent written and verbal communication, including high‑quality technical reporting and presentations.
• Comfortable operating under pressure and during mission‑critical events.
• Demonstrated effectiveness working across cultures, geographies, and organizational boundaries.
• High aptitude for continuous technical learning and adaptation to evolving satellite technologies.

Qualifications & Experience

• Master's or bachelor's degree in engineering, electronics, telecommunications, aeronautics, or equivalent experience.
• 8+ years of experience in the satellite and/or telecommunications industry.
• 8+ years hands‑on experience designing, deploying, commissioning, or maintaining satellite terminal systems and ground infrastructure.
• Expert knowledge of satellite communications RF systems, baseband systems, and network management platforms.
• Proven experience supporting high‑availability, mission‑critical systems across geographically distributed sites.
• Strong understanding of satellite architectures.
• VSAT and Ka‑Band experience strongly preferred.
• Solid working knowledge of IP routing, networking, and familiarity with scripting or software tools is a plus.
• Advanced troubleshooting and fault isolation skills.
• Proficiency with MS Office (Word, PowerPoint, Excel, Visio).
• Fluency in English (additional languages advantageous).

Other Key Requirements / Comments

• Ability to travel internationally up to 50%.
• Participation in on‑call and after‑hours support rotation.
• Ability to work effectively in remote, customer‑facing, and operationally sensitive environments.

SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.