Field Service Supervisor

Kardex Remstar; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Kardex VCA Pty Ltd in Melbourne seeks a Field Service Supervisor Remstar to lead a team of technicians and subcontractors across Australia and New Zealand. You will coach staff, respond to customer requests, and be the face of Kardex at customer sites.

The role emphasizes customer satisfaction, service turnover growth, safety training, and on-time delivery of field tasks. Proficiency with SAP and Core Suite, plus strong communication, are essential for success in this role.

Qualifications

• Technical bachelor’s degree in electrical engineering or mechatronics.
• 7–10 years field service experience, last 5 years in supervisory roles.
• Experience with high‑value equipment and safety standards.

Responsibilities

• Lead a field service team across ANZ to meet service excellence.
• Escalation point for customers and drive improvement plans.
• Develop and implement training, certifications and safety compliance.
• Drive service sales and turnover growth using trusted-adviser approach.
• Coordinate subcontractors, schedule, and travel for site visits.
• Ensure PPE and safety regulations are followed.

Skills

Field supervision

Customer service

Team leadership

SAP

Core Suite

Electrical engineering

Mechatronics

Microsoft Office

Education

Technical bachelor’s degree in electrical engineering or mechatronics

Tools

Core Suite

SAP

Job description

Kardex VCA Pty Ltd is seeking a motivated self-starter to join our Australia and New Zealand Life Cycle Service (LCS) Team in the role of Field Service Supervisor Remstar, which will be based in Melbourne. This is a Full Time Position, which reports to the Director of Operations, ANZ of Remstar Business Unit.Your tasksPURPOSE OF THE ROLEAs Field Service Supervisor, you provide support and coaching to your designated team of technicians, sub-contractors and customers. You respond to customer generated requests in support of achieving service excellence. For escalation of customer, you will be the first contact for them and represent Kardex.You will act as a brand ambassador by modelling the Kardex Core Values in every interaction with customers & colleagues and be the face of the Life Cycle Service department at our customer sites across the country.JOB RESPONSIBILITIESResponsible for the customers care and the owner of the installed base considered.Ensure customer satisfaction, the Customer Relationship Index is the benchmark performance indicator.First contact for escalations and provide improvement plans towards customer or Kardex organizationThe sale of services, the development of turnover is a major objective. By relying on the \"Trusted Adviser\" methodology, the entire team is mobilized to carry out the LCS Marketing Plan and generate growth.As the Line Supervisor of the technicians, make every effort to manage and develop the skills of the team. He/she participates in the appraisal interviews, performance management, validates the leave, approves the expense reports and ensures training and development of team members necessary for its territory.Ensure all technicians and contractors are adequately trained and certified in accordance to work levels and site requirements.Mobilize team for a fast and efficient execution of the orders Customers. Net Sales is measured as a Performance indicator.For the team and all the subcontractors used, make sure of the respect, the implementation of the rules of safety and the provision and the use of the protection equipment’s (PPE). Conduct regular audits and reports on them.REQUIREMENTSEducation: Technical bachelor’s degree in electrical engineering or mechatronics. Relevant experience can compensate for lack of education Work Experience:Minimum 7-10 years of experience with last 5 years in field Service, handling high Capex nature equipment.Have good commercial acumen, able to interact with customer on business contract and modernisation. A trusted Advisor nature.Professional ExperienceExperience in Customer Service / Technical deptExperience with measuring quality and efficiency field service workOffice (word, excel, power point) and electronic workforce management tools (Core Suite and SAP)Skills: Working knowledge in Mechanical engineering, comfortable with computers and software.Physical requirement: Fit for heavy lifting taskLanguage: English – fluent (both spoken and written).Travel: High, in country. Possess a Car and Driver's licence.Other competencies required to perform this role:MethodicalLogical approach to analysis/problem solvingWork with minimum supervision, maintaining appropriate communication always.Good time managementGood communication skills including negotiation, influencing and liaison skillsTo communicate effectively both externally and internallyService-mindedBusiness and customer orientedFlexible and accommodatingCommunicationWilling to teamworkAble to work beyond working hours if required (on weekends and public holidays)This role is only open to Australian residents or those holding a relevant Visa giving right to live and work in Australia.Your profile