Service Coordinator - Installations & Repairs

Antojitos Mexicanos La Jefa; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Brand discounts

Work-life balance

Birthday leave

Wellbeing support

Novated leasing

Job summary

Bapcor, a leading national supplier, seeks an experienced Service Coordinator to plan, schedule and coordinate equipment installations and service work across our customer network. You will act as the main liaison between customers, technicians and internal teams to deliver a seamless service experience.

This fast-paced role requires strong organisational skills, proactive planning and a commitment to customer satisfaction, with a focus on safe, efficient operations in a busy service environment.

Qualifications

• Previous experience in a service coordination, scheduling or operations role.
• Experience coordinating field-based technical or trade teams.
• Strong planning and organisational skills with excellent attention to detail.
• The ability to manage competing priorities and make effective decisions under pressure.
• Outstanding verbal and written communication skills.
• A customer-focused mindset with a commitment to delivering excellent service.
• A calm, confident and solutions-oriented approach.
• Strong relationship-building skills and the ability to gain trust with customers, technicians and contractors.
• Proficiency in scheduling and service management systems.

Responsibilities

• Coordinate and schedule technicians and contractors for equipment installations.
• Ensure plant is available for installations where required such as forklifts.
• Coordinate and schedule technicians for service repairs and breakdowns.
• Optimise technician utilisation and productivity through planning.
• Prioritise work based on urgency, customer commitments and operational requirements.
• Adjust schedules in real time to manage breakdowns, delays, leave requirements and changing priorities.
• Monitor workflow, upcoming projects and future demand to support proactive resource planning.
• Coordinate job requirements, including site readiness, access arrangements and contractor engagement.
• Act as the central coordination point to minimise downtime and disruption for customers.
• Serve as the primary contact for customers regarding scheduling, updates and job progress.
• Communicate appointment times, service updates and schedule changes in a timely and professional manner.
• Promote safe work practices through effective planning and coordination.
• Consider travel requirements, fatigue management and site conditions when scheduling work activities.

Skills

Planning skills

Organisational skills

Communication

Problem solving

Customer focus

Decision making

Job description

Bapcor, a leading national supplier, seeks an experienced Service Coordinator to plan, schedule and coordinate equipment installations and service work across our customer network. You will act as the main liaison between customers, technicians and internal teams to deliver a seamless service experience.

This fast-paced role requires strong organisational skills, proactive planning and a commitment to customer satisfaction, with a focus on safe, efficient operations in a busy service environment.