Field Service Leader NSW | Drive Excellence & Growth
Electrolux
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Job summary
Electrolux Group is seeking a Field Service Manager NSW to lead and develop our field service team and Authorised Service Centres to deliver exceptional customer experiences and strong commercial outcomes.
You will oversee service performance across NSW, drive operational excellence, and partner with service providers to enhance repair performance and customer satisfaction. This hands-on leadership role grows the service business and strengthens our service network.
Qualifications
- Experience leading field service operations and teams.
- Strong ability to manage external partners and stakeholders.
- Proven track record delivering service and operational KPIs.
Responsibilities
- Lead NSW field service team including employees, contractors and ASCs.
- Monitor work to ensure optimal consumer experience and coverage.
- Analyse performance trends to meet KPIs and drive growth.
- Provide feedback to enable efficient service and fast resolutions.
- Collaborate with supervisors and allocations to ensure service delivery.
- Support technical and warranty training for the team.
- Stay updated with safety, process improvements and materials.
Skills
Education
Tools
Job description
Electrolux Group is seeking a Field Service Manager NSW to lead and develop our field service team and Authorised Service Centres to deliver exceptional customer experiences and strong commercial outcomes.
You will oversee service performance across NSW, drive operational excellence, and partner with service providers to enhance repair performance and customer satisfaction. This hands-on leadership role grows the service business and strengthens our service network.
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