NSW Field Service Manager: Lead Ops & Growth

AU10 Electrolux Home Products Pty. Ltd.; New South Wales; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Exclusive discounts on Electrolux產品

Secure onsite parking

Mentorship program

CARE Day

Easter leave

Job summary

Electrolux Group in NSW seeks a Field Service Manager to lead our field service team and authorised service centres, delivering exceptional customer experiences and strong commercial outcomes. You will drive KPI performance, ensure safe operations and coordinate with service providers to strengthen service delivery across NSW.

Role requires proving experience in field service management, a current NSW driver licence, and highly regarded NSW Electrical Supervisor Licence (or equivalent).

Qualifications

• Proven experience in Field Service Management and leading service operations.
• Strong commercial acumen with external partners and stakeholders.
• Able to balance technical solutions with commercial objectives.
• Proven track record delivering service and operational KPIs and customer satisfaction.
• Experience in continuous improvement and change management in a service-led environment.
• Results-oriented with accountability and targets focus.
• Current NSW Driver Licence.

Responsibilities

• Lead the NSW field service team of employees, contractors and ASCs.
• Monitor and support field work to improve consumer experience.
• Ensure adequate service coverage across NSW for sold appliances.
• Analyze performance trends to drive KPI achievement.
• Address service calls, investigate complaints and safety issues.
• Provide feedback to improve service efficiency and speed resolutions.
• Review trends and grow business opportunities with the wider team.
• Collaborate with allocations to ensure efficient service delivery.
• Assist in delivering technical and warranty training as required.
• Keep technical knowledge up to date through briefings and materials.

Skills

Field Service Management

Commercial acumen

Stakeholder management

KPI tracking

Continuous improvement

Accountability

Driver Licence

Tools

Microsoft 365

Job description

Electrolux Group in NSW seeks a Field Service Manager to lead our field service team and authorised service centres, delivering exceptional customer experiences and strong commercial outcomes. You will drive KPI performance, ensure safe operations and coordinate with service providers to strengthen service delivery across NSW.

Role requires proving experience in field service management, a current NSW driver licence, and highly regarded NSW Electrical Supervisor Licence (or equivalent).