Customer Service & Helpdesk Coordinator Trainee

Coreserve Australia Pty Ltd; Sydney; On-site; AUD 45,000 - 60,000; Full time

Job summary

Coreserve Australia Pty Ltd in Sydney is seeking a Customer Service & Helpdesk Coordinator Trainee to join the front‑of‑house team. You’ll handle calls, log work orders and help keep service moving while you learn our systems.

Training is provided; prior admin or customer service experience helpful, with strong computer skills and attention to detail valued. Opportunities to progress into scheduling or accounts exist.

Qualifications

• Some administration experience and sound computer skills.
• A work history that shows reliability and commitment.
• Experience in reception, retail, hospitality or customer service would be valuable.
• Simpro experience is desirable but not essential; training will be provided.

Responsibilities

• Answering calls with confidence and a friendly, professional phone manner.
• Receiving and accurately logging work orders, service requests and enquiries.
• Gathering client details, equipment information and descriptions of faults.
• Identifying urgent requests and referring them to the appropriate team.
• Supporting scheduling, service, accounts and sales teams.
• Following up information and keeping clients updated.
• Maintaining accurate records in Simpro.
• Helping with general administration and daily office tasks.

Skills

Phone manners

Administration

People skills

Attention to detail

Customer service

Education

High school diploma or equivalent

Administrative experience

Tools

Simpro

MS Office

Job description

Customer Service & Helpdesk Coordinator Trainee

Bring your confidence, people skills and willingness to learn—we’ll help you build your career.

Coreserve provides commercial kitchen equipment servicing, refrigeration, cleaning and equipment solutions to clients across Australia.

We are looking for an outgoing, organised and reliable person to join our front‑of‑house customer service and helpdesk team. This is an excellent opportunity for someone early in their career who has some administration or customer service experience and is ready to develop further.

You will receive hands‑on training from experienced colleagues, learning our industry, systems and processes while contributing your existing skills.

The role

As a first point of contact for our clients, you will help create a welcoming, professional impression and keep service requests moving.

Your responsibilities will include:

Answering calls with confidence and a friendly, professional phone manner.

Receiving and accurately logging work orders, service requests and enquiries.

Gathering client details, equipment information and descriptions of faults.

Identifying urgent requests and referring them to the appropriate team.

Supporting our scheduling, service, accounts and sales teams.

Following up information and keeping clients updated.

Maintaining accurate records in Simpro.

Helping with general administration and daily office tasks.

About you

You enjoy talking with people, take pride in being dependable and are keen to learn.

We are looking for someone with:

A confident, outgoing personality and a great phone manner.

Some administration experience and sound computer skills.

A work history that shows reliability and commitment—it can be brief.

Good attention to detail and an organised approach.

The confidence to ask questions and take initiative.

The ability to stay calm, friendly and helpful during busy periods.

An interest in building a long‑term career with Coreserve.

Experience in reception, retail, hospitality or customer service would also be valuable.

Simpro experience is desirable but not essential. No commercial equipment knowledge is required—training will be provided.

What we offer

Practical training and ongoing support.

A varied role in a growing national business.

An opportunity to build valuable customer service and administration skills.

Career progression into scheduling, account coordination or service administration.