Field Service Engineer - Security Screening Systems

Rapiscan Systems; Australia; On-site; AUD 70,000 - 100,000; Full time

Job summary

Rap Scan Systems in Australia is seeking a Field Service Engineer to install, repair and maintain the Checkpoint & Trace systems at customer sites across the region. You will work closely with clients to ensure SLAs are met and will report on-site activities and issues.

The role requires at least two years in a similar role, a solid Electrical/Electronic background, and the ability to work independently with strong communication and organizational skills.

Qualifications

• Minimum 2+ years in a similar field service role.
• Electrical/Electronic background preferred.
• Strong written and verbal communication.
• Ability to work independently with high attention to detail.
• Willingness for after-hours support.
• Must be Australian citizen.
• Proficient PC literacy and Microsoft Office.
• Ability to travel to customer sites.

Responsibilities

• Installation of the full range of the company’s Checkpoint & Trace products at customer sites.
• Routine preventative and breakdown maintenance of the company’s equipment at customer sites.
• Provide out-of-hour standby cover as part of established teams.
• Carry out basic Operator and Technical training when required at customer sites.
• Carry out site surveys and advise customers on technical matters prior to installations.
• Complete all reporting requirements, both internal and customer based, in a timely manner.
• Comply with all QA and HSE requirements, as stipulated by Rap Scan Systems and relevant legislation.
• Travel as required.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
• Report quality problems or defects to manager or senior management to enable corrective action and prevent recurrence.

Skills

Field service experience

Electrical knowledge

Communication skills

Organization

Attention to detail

Multi-tasking

Project delivery

Customer liaison

PC literacy

Australian citizenship

After-hours availability

Electronics knowledge

Microsoft Office

Education

Relevant subject qualifications

Job description

Rap Scan Systems in Australia is seeking a Field Service Engineer to install, repair and maintain the Checkpoint & Trace systems at customer sites across the region. You will work closely with clients to ensure SLAs are met and will report on-site activities and issues.

The role requires at least two years in a similar role, a solid Electrical/Electronic background, and the ability to work independently with strong communication and organizational skills.