Field Service Engineer L2

Smiths Detection; Bayside; On-site; AUD 90,000 - 120,000; Full time

Job summary

Smiths Detection is seeking an experienced Field Service Engineer (L2) to join the Sydney Airport team. This hands-on role involves troubleshooting, maintaining and repairing advanced X-ray and trace detection systems in a fast-paced environment.

You will travel to customer sites, install and test new systems, and support customers with on-site and remote service. A minimum 3+ years in field service is required, with a focus on safety and service excellence.

Qualifications

• 3+ years' experience in a field service, maintenance or technical support environment.
• Strong fault-finding and troubleshooting skills across mechanical, electrical and electronic systems.
• Experience working with complex equipment, automation, industrial systems or similar technologies.
• Ability to work independently and manage competing priorities.
• Strong customer service and communication skills.
• Proficiency with Microsoft Office applications.
• Ability to obtain relevant security clearances and industry licences.
• Flexibility to work across a 24/7 rotating shift roster and participate in on‑call support.

Responsibilities

• Troubleshoot, service, maintain and repair X-ray and trace detection equipment.
• Complete preventative maintenance activities in line with service agreements and maintenance schedules.
• Respond to equipment breakdowns and corrective maintenance requests within agreed KPI timeframes.
• Diagnose mechanical, electrical and electronic faults using multimeters, diagnostic software and testing equipment.
• Replace motors, belts, rollers, X-ray generators and other mechanical components.
• Install, commission and test new systems at customer sites.
• Complete service reports, maintenance records and technical documentation accurately and on time.
• Manage spare parts consumption and inventory transactions through internal systems.
• Travel to customer sites across metropolitan, regional and remote locations when required.
• Participate in an on‑call roster and provide remote and onsite technical support.
• Analyse service data and contribute to continuous improvement initiatives.
• Support, coach and mentor junior engineers and new team members.
• Maintain safe work practices and contribute to a strong safety culture.
• Collaborate effectively with customers, contractors and internal stakeholders.

Skills

Troubleshooting

Fault-finding

Customer service

Communication skills

Independent work

Microsoft Office

Security clearances

24/7 shift roster

Education

Certificate III Trade Qualification or Degree in Mechanical, Electrical, Electronics, Mechatronics, IT or a related discipline

Tools

Diagnostic software

Multimeters

Testing equipment

Job description

Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.

Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

Job Description

We're seeking an experienced Field Service Engineer (L2) to join our Sydney Airport team. This is a hands‑on role ideal for someone who enjoys troubleshooting complex equipment, solving technical challenges, and working directly with customers in a fast‑paced operational environment.

As a Field Service Engineer, you'll be responsible for maintaining, repairing, installing, and supporting advanced X-ray and trace detection systems that play a critical role in aviation and security operations. You'll work both independently and as part of a highly collaborative team committed to delivering exceptional customer service and technical excellence.

What You'll Be Doing

• Troubleshoot, service, maintain and repair X-ray and trace detection equipment
• Complete preventative maintenance activities in line with service agreements and maintenance schedules
• Respond to equipment breakdowns and corrective maintenance requests within agreed KPI timeframes
• Diagnose mechanical, electrical and electronic faults using multimeters, diagnostic software and testing equipment
• Replace motors, belts, rollers, X-ray generators and other mechanical components
• Conduct inspections, cleaning, repairs and component replacement activities within equipment
• Install, commission and test new systems at customer sites
• Complete service reports, maintenance records and technical documentation accurately and on time
• Manage spare parts consumption and inventory transactions through internal systems
• Travel to customer sites across metropolitan, regional and remote locations when required
• Participate in an on‑call roster and provide remote and onsite technical support
• Analyse service data and contribute to continuous improvement initiatives
• Support, coach and mentor junior engineers and new team members
• Maintain safe work practices and contribute to a strong safety culture
• Collaborate effectively with customers, contractors and internal stakeholders

Qualifications

What We're Looking For

• Certificate III Trade Qualification or Degree in Mechanical, Electrical, Electronics, Mechatronics, IT or a related discipline
• Minimum 3+ years' experience in a field service, maintenance or technical support environment
• Strong fault-finding and troubleshooting skills across mechanical, electrical and electronic systems
• Experience working with complex equipment, automation, industrial systems or similar technologies
• Ability to work independently and manage competing priorities
• Strong customer service and communication skills
• Proficiency with Microsoft Office applications
• Ability to obtain relevant security clearances and industry licences
• Flexibility to work across a 24/7 rotating shift roster and participate in on‑call support

Why Join Us?

• Work on industry-leading security and detection technology
• Be part of a collaborative and supportive technical team
• Diverse role combining field service, technical problem‑solving and customer engagement
• Ongoing training and professional development opportunities
• Career progression within a global technology organisation
• Opportunity to work in a critical infrastructure environment at Sydney Airport

Additional Information

Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial andlifestyle perspective.

Join us and work for a world‑leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.