On‑Site Field Service Engineer – X‑Ray Detection

Smiths Group; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Excellent training

Career growth

Inclusive environment

Job summary

Smiths Detection is seeking an experienced Field Service Engineer (L2) to join our Sydney Airport team. This hands-on role involves maintaining, repairing, servicing and installing advanced X-ray and trace detection systems to support critical aviation operations.

You will work on a 24/7 rotating roster, ensuring maximum uptime and exceptional customer support. The role requires strong mechanical, electrical, and electronics fault-finding capability, proactive learning, and the ability to work

Qualifications

• Certificate III Trade Qualification or Degree in Mechanical, Electrical, Electronics, Mechatronics, IT, or a related discipline.
• 3+ years' experience in a field service, maintenance, engineering, or technical support role.
• Strong troubleshooting and fault-finding skills across mechanical, electrical, and electronic systems.
• Experience working with industrial equipment, automation systems, conveyors, machinery, or similar equipment.
• Ability to interpret technical information and diagnose equipment issues methodically.
• Strong communication and customer service skills.
• Basic proficiency with Microsoft Office applications.
• A current unrestricted or provisional driver's licence.
• Ability to obtain and maintain relevant security clearances and industry licences.
• Flexibility to work across a 24/7 rotating shift roster.

Responsibilities

• Troubleshoot, service, maintain and repair X-ray and trace detection equipment.
• Complete preventive maintenance activities in accordance with service contracts and maintenance schedules.
• Respond to equipment faults and corrective maintenance requirements within agreed service levels and KPIs.
• Diagnose mechanical, electrical, and electronic faults using multimeters, laptops, software diagnostics, and testing equipment.
• Test equipment components and circuits to identify root causes of failures.
• Replace belts, rollers, motors, X-ray generators, and other mechanical or electronic components.
• Inspect, clean, vacuum, de-grease, repair, and replace internal machine components.
• Install and commission new equipment at customer sites alongside internal teams, subcontractors, and customer stakeholders.
• Complete service reports, maintenance records, and field service documentation accurately and in a timely manner.
• Manage spare parts consumption and inventory transactions within internal systems.
• Participate in technical, safety, compliance, and product training programs.
• Support customers, vendors, subcontractors, and internal stakeholders through effective communication and problem solving.
• Ensure tools and test equipment are maintained, calibrated, and fit for purpose.
• Analyse field service trends and provide recommendations for equipment and process improvements.
• Contribute to continuous improvement initiatives and operational excellence projects.
• Provide guidance, training, and support to junior technicians and new team members.
• Promote and lead safe work practices while maintaining a strong safety culture.
• Participate in regular team meetings, safety briefings and operational reviews.

Skills

Troubleshooting

Electrical systems

Mechanical systems

Customer service

Driver's licence

Education

Trade qualification or degree

Job description

Smiths Detection is seeking an experienced Field Service Engineer (L2) to join our Sydney Airport team. This hands-on role involves maintaining, repairing, servicing and installing advanced X-ray and trace detection systems to support critical aviation operations.

You will work on a 24/7 rotating roster, ensuring maximum uptime and exceptional customer support. The role requires strong mechanical, electrical, and electronics fault-finding capability, proactive learning, and the ability to work