Field Service Engineer: Security Systems Install & Support

OSI Systems, Inc.; Australia; On-site; AUD 65,000 - 90,000; Full time

Job summary

Rapiscan Systems, an OSI Systems, Inc. company, designs, manufactures and markets security systems in Australia and New Zealand. The Field Service Engineer will install and maintain the Checkpoint & Trace products at customer sites, provide off-hours support, and ensure QA/HSE compliance across projects.

The role demands electrical/electronic expertise, strong communication, and the ability to work independently while managing multiple tasks and reporting requirements.

Qualifications

• Min 2+ years of experience in similar role.
• Electrical/Electronic background preferred.
• High level of organizational skills.
• Excellent communication (written and verbal) and interpersonal skills.
• Ability to manage responsibility in an independent manner.
• Exceptional attention to detail and capability to develop detailed processes.
• Ability to multi-task.
• Successful record of on-time project delivery.
• Able to quickly grasp new technologies at a high level.
• Ability to manage conflict and liaise with demanding clients.
• Strong client relationship skills.
• Strong ability to represent a professional image onsite.
• PC literate and Microsoft knowledge required.
• Availability for some after-hours work.
• Electronics and computer knowledge.
• Qualifications in subjects relevant to the role essential.
• Applicants must hold Australian citizenship.

Responsibilities

• Installation of the full range of the Company’s Checkpoint & Trace products at customer sites.
• Routine preventative and breakdown maintenance of the Company’s equipment at customer sites.
• Provide out-of-hour standby cover as part of established teams.
• Carry out basic Operator and Technical training when required at customer sites.
• Carry out site surveys and advise customers on technical matters prior to installations.
• Complete all reporting requirements, both internal and customer-based reports, in a timely manner.
• Comply with all QA and HSE requirements, as stipulated by Rapiscan Systems and relevant legislation.
• Travel as required.
• Any other departmental ad-hoc duties when required.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid the recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Skills

Field service experience

Electrical/Electronic background

Strong communication

Organizational skills

Independent work

Attention to detail

Time management

Education

Electrical/Electronic background

Tools

PC

Microsoft Office

Job description

Rapiscan Systems, an OSI Systems, Inc. company, designs, manufactures and markets security systems in Australia and New Zealand. The Field Service Engineer will install and maintain the Checkpoint & Trace products at customer sites, provide off-hours support, and ensure QA/HSE compliance across projects.

The role demands electrical/electronic expertise, strong communication, and the ability to work independently while managing multiple tasks and reporting requirements.