Field Service Engineer – MedTech, APAC Travel

Brighter Signals; Ryde; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Parental leave up to 18 weeks

Volunteer leave 4 days

Additional annual leave option

Wellbeing Day

Global Wellness Reimbursement

Employee Assistance Program

Compassionate leave (caregiver)

Life insurance

Job summary

Johnson & Johnson MedTech is seeking a Field Service Engineer based in Sydney, NSW, to lead end-to-end installation, maintenance and troubleshooting of heart recovery technology across Australia and APAC. You will build trusted partnerships with hospitals and distributors while shaping regional service operations and developing smarter processes, tools and workflows from the ground up.

This role requires 3+ years in field service for medical devices, strong hands-on technical skills across

Qualifications

• 3+ years of field service experience in medical devices, biomedical engineering or hospital equipment support.
• Hands-on installation, maintenance, troubleshooting and repair of electro-mechanical or software-driven equipment.
• Build trusted relationships with hospitals, distributors and internal teams.

Responsibilities

• Deliver end-to-end field service across Australia and APAC, from installation and maintenance to troubleshooting and upgrades.
• Provide trusted technical support to hospitals, distributors and internal teams, ensuring a seamless customer experience.
• Plan and execute service visits with the right parts, tools, documentation and follow-up actions.
• Maintain accurate service records and assets, including equipment history, spare parts, loan devices and calibration.
• Champion quality and compliance by following medical device standards, SOPs and escalation requirements.
• Build the future of APAC service operations through process improvement, training and global collaboration.
• Support service agreement activities, including quotations, renewals, and distributor or customer communication.

Skills

Analytical Reasoning

Communication

Problem Solving

Cross-Functional Collaboration

Project Management

Technical Credibility

Tools

SAP

Salesforce

Job description

Johnson & Johnson MedTech is seeking a Field Service Engineer based in Sydney, NSW, to lead end-to-end installation, maintenance and troubleshooting of heart recovery technology across Australia and APAC. You will build trusted partnerships with hospitals and distributors while shaping regional service operations and developing smarter processes, tools and workflows from the ground up.

This role requires 3+ years in field service for medical devices, strong hands-on technical skills across