Field Service Engineer

Johnson & Johnson Innovation; Sydney; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Extensive travel opportunities

Parental leave

Wellbeing Day

Global wellness reimbursement

Job summary

Johnson & Johnson is seeking a Field Service Engineer to lead as Abiomed's first dedicated engineer in Australia, delivering end-to-end technical support for life-changing heart recovery technology.

The role covers installation, maintenance, troubleshooting and strong hospital partnerships across Australia and APAC, with travel required and a base in Sydney, NSW.

Qualifications

• Bring 3+ years of field service experience in medical devices, biomedical engineering or hospital equipment support.
• Be able to travel across Australia and APAC with a valid driver’s license.
• Experience with installation, maintenance, troubleshooting and repair of electro-mechanical or software-driven equipment.

Responsibilities

• Deliver end-to-end field service across Australia and APAC, from installation and maintenance to troubleshooting and upgrades.
• Provide trusted technical support to hospitals, distributors and internal teams, ensuring a seamless customer experience.
• Plan and execute service visits with the right parts, tools, documentation and follow-up actions.
• Maintain accurate service records and assets, including equipment history, spare parts, loan devices and calibration.
• Champion quality and compliance by following medical device standards, SOPs and escalation requirements.
• Build the future of APAC service operations through process improvement, training and global collaboration.
• Support service agreement activities, including quotations, renewals, and distributor or customer communication.

Skills

Analytical Reasoning

Communication

Cross-functional Collaboration

Problem Solving

Project Management

Customer Service

Technical Credibility

Coaching

Facilitation

Data Gathering and Analysis

Incident Management

Continuous Improvement

Business Behavior

Tools

SAP

Salesforce

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Customer Management

Job Sub Function

Technical Field Service

Job Category

Professional

All Job Posting Locations

North Ryde, New South Wales, Australia

Job Description

About MedTech

Fuelled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalised treatments.

Visit us at https://www.jnj.com/medtech to see how your unique talents will help patients on their journey to wellness.

The Opportunity

Lead the way as Abiomed's first dedicated Field Service Engineer in Australia, delivering critical technical support for life-changing heart recovery technology. Own end-to-end installation, maintenance and troubleshooting while building trusted partnerships with hospitals across Australia and APAC. Shape the future of regional service operations by creating smarter processes, tools and workflows from the ground up.

The role is based in Sydney, New South Wales.

Responsibilities

• Deliver end-to-end field service across Australia and APAC, from installation and maintenance to troubleshooting and upgrades.
• Provide trusted technical support to hospitals, distributors and internal teams, ensuring a seamless customer experience.
• Plan and execute service visits with the right parts, tools, documentation and follow-up actions.
• Maintain accurate service records and assets, including equipment history, spare parts, loan devices and calibration.
• Champion quality and compliance by following medical device standards, SOPs and escalation requirements.
• Build the future of APAC service operations through process improvement, training and global collaboration.
• Support service agreement activities, including quotations, renewals, and distributor or customer communication.

About You

• Bring 3+ years of field service experience in medical devices, biomedical engineering or hospital equipment support.
• Apply strong hands-on technical expertise across installation, maintenance, troubleshooting and repair of electro-mechanical or software-driven equipment.
• Build trusted customer relationships through clear, confident communication with hospitals, distributors and internal teams.
• Take ownership and work independently, proactively solving problems and delivering accurate, timely service documentation.
• Thrive in a start-up environment, helping develop practical processes, tools and workflows from the ground up.
• Be ready to travel across Australia and APAC, with a valid driver's licence; SAP, Salesforce or service-process experience is an advantage.

Why Choose Us

• Competitive remuneration package
• Continuous training and support
• Award-winning leadership development programs
• Inclusive, flexible, and accessible working arrangements
• Equal opportunity employer supporting diversity and inclusion

Our Benefits

• Up to 18 weeks of parental leave to support new parents
• 4 days of volunteer leave to give back to the community
• Option to purchase up to 2 weeks of additional annual leave for extra time off
• Enjoy a dedicated Wellbeing Day to prioritise self-care
• Global Wellness Reimbursement of $780 per year for healthy eating, exercise, or mindfulness activities
• Access to an Employee Assistance Program for personal and professional support
• Enhanced leave provisions for compassionate (caregiver) leave, providing up to 30 days of additional support
• Life insurance coverage for added peace of mind

And much more...

This position requires frequent travel within ANZ and occasional overseas travel. All applicants must have rights to work in Australia, a reliable car and a valid Driver Licence.

Required Skills

Preferred Skills

Analytical Reasoning, Business Behavior, Coaching, Communication, Continuous Improvement, Cross-functional Collaboration, Customer Service, Customer Support, Customer Support Operations, Customer Support Trends, Data Gathering and Analysis, Facilitation, Incident Management, Problem Solving, Project Management Office (PMO), Service Request Management, Technical Credibility