Field Service Engineer, Medical Diagnostics (On-Call)

Roche; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Roche is seeking a Field Services Engineer to deliver field service activities for Core Lab, Molecular Diagnostics, Tissue Diagnostics and Sequencing Instruments in NSW, Australia. You will coordinate installations, preventive maintenance, software/hardware modifications, and on-call coverage, while collaborating with regional teams.

The role requires a degree in Electrical/Electronics, field engineering or medical device experience, strong IT skills, and a current driver’s license.

Qualifications

• Tertiary degree in Electrical/Electronics or equivalent qualification.
• Experience in field engineering / customer services related fields within Medical Devices; diagnostics background a plus.
• Experience in Hematology a plus.
• Experience with IT and Middleware systems; strong communication skills.
• A valid driver’s license.

Responsibilities

• Coordinate installation, preventive maintenance and upgrades for Roche instruments.
• Record field activities, labour and travel in CRM and report to Regional Service Manager.
• Ensure timely pre-installation inspection and successful installations in collaboration with the team.
• Schedule and perform preventative maintenance per manufacturer guidelines.
• Maintain safety, health and environmental policies and communicate instrument issues to the team.
• Assist with spare parts management and training gap identification.

Skills

Field service engineering

Customer service

Diagnostics

Troubleshooting

IT knowledge

Driver's license

Education

Electrical/Electronics degree

Tools

CRM systems

Instrument software

Job description

Roche is seeking a Field Services Engineer to deliver field service activities for Core Lab, Molecular Diagnostics, Tissue Diagnostics and Sequencing Instruments in NSW, Australia. You will coordinate installations, preventive maintenance, software/hardware modifications, and on-call coverage, while collaborating with regional teams.

The role requires a degree in Electrical/Electronics, field engineering or medical device experience, strong IT skills, and a current driver’s license.