Field Service Engineer – Medical Diagnostics

Roche; Ryde; On-site; AUD 90,000 - 120,000; Full time

Job summary

Roche is seeking a Field Service Engineer to deliver field service activities for Core Lab, Molecular Diagnostics, Tissue Diagnostics and Sequencing Instruments across NSW. You will coordinate installation, preventative maintenance, and software/hardware modifications, and report activities through CRM.

The role includes on-call duties after hours and regional travel as required. Applicants should have a tertiary degree in Electrical/Electronics, strong customer interaction skills, and a valid

Qualifications

• A tertiary degree in Electrical/Electronics or equivalent qualification.
• Experience in field engineering / customer services within medical devices industry.
• Experience or expertise in Hematology is a plus.
• Valid driver’s license.
• Strong customer empathy and interaction skills; data connectivity, troubleshooting and resolution experience is advantageous.

Responsibilities

• Coordinate installation, calibration and preventative maintenance of Roche instruments.
• Conduct troubleshooting and service activities for Core Lab, Molecular Diagnostics, Tissue Diagnostics and Sequencing Instruments.
• Report field activities including labour and travel via CRM; engage with Account Management Teams.
• Manage spare parts and on-site bootstrap stock; participate in on-call roster outside standard hours.

Education

Electrical/Electronics degree

Job description

Roche is seeking a Field Service Engineer to deliver field service activities for Core Lab, Molecular Diagnostics, Tissue Diagnostics and Sequencing Instruments across NSW. You will coordinate installation, preventative maintenance, and software/hardware modifications, and report activities through CRM.

The role includes on-call duties after hours and regional travel as required. Applicants should have a tertiary degree in Electrical/Electronics, strong customer interaction skills, and a valid