Field Service Engineer: Installations & Customer Enablement

Epson; Sydney; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Staff benefits and discounts

Volunteer Leave

Birthday Leave

Free parking onsite

Job summary

Epson Australia is seeking a Field Service Engineer focused on installations and customer enablement at our Yennora location.

You will deliver product installations, operator training and preventive maintenance, with travel to regional sites as needed and support for trade shows. You will grow into more complex repairs.

This role suits hands-on technicians with strong customer communication and a willingness to travel.

Qualifications

• Practical experience in a technical, installation, service or customer-facing role is desirable.
• Strong mechanical and technical aptitude, with the ability to learn product installation, maintenance and repair procedures.
• Confidence delivering hands-on product demonstrations or end-user training to customers with varying levels of technical knowledge.
• Ability to follow technical instructions, work safely and complete tasks accurately with appropriate supervision.
• Basic troubleshooting and diagnostic capability; experience with printing equipment or related hardware is advantageous.
• Strong customer service, communication, organisation and time-management skills.
• Willingness to travel to customer sites, including occasional regional and interstate travel, and to work flexible hours for installations and trade shows when required.

Responsibilities

• Deliver professional product installations
• Provide customer operator training
• Perform preventative maintenance services
• Support trade show bump-in and bump-out activities
• Travel to regional and interstate sites as needed
• Assist with entry-level product repairs and develop toward higher-level repairs

Skills

Technical installation

Mechanical aptitude

Customer training

Troubleshooting

Printing hardware

Job description

Epson Australia is seeking a Field Service Engineer focused on installations and customer enablement at our Yennora location.

You will deliver product installations, operator training and preventive maintenance, with travel to regional sites as needed and support for trade shows. You will grow into more complex repairs.

This role suits hands-on technicians with strong customer communication and a willingness to travel.