Field Service Engineer - Installations and Customer Enablement

Epson; Sydney; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Staff benefits and discounts

Volunteer Leave

Birthday Leave

Free parking onsite

Job summary

Epson Australia is seeking a Field Service Engineer focused on installations and customer enablement at our Yennora location.

You will deliver product installations, operator training and preventive maintenance, with travel to regional sites as needed and support for trade shows. You will grow into more complex repairs.

This role suits hands-on technicians with strong customer communication and a willingness to travel.

Qualifications

• Practical experience in a technical, installation, service or customer-facing role is desirable.
• Strong mechanical and technical aptitude, with the ability to learn product installation, maintenance and repair procedures.
• Confidence delivering hands-on product demonstrations or end-user training to customers with varying levels of technical knowledge.
• Ability to follow technical instructions, work safely and complete tasks accurately with appropriate supervision.
• Basic troubleshooting and diagnostic capability; experience with printing equipment or related hardware is advantageous.
• Strong customer service, communication, organisation and time-management skills.
• Willingness to travel to customer sites, including occasional regional and interstate travel, and to work flexible hours for installations and trade shows when required.

Responsibilities

• Deliver professional product installations
• Provide customer operator training
• Perform preventative maintenance services
• Support trade show bump-in and bump-out activities
• Travel to regional and interstate sites as needed
• Assist with entry-level product repairs and develop toward higher-level repairs

Skills

Technical installation

Mechanical aptitude

Customer training

Troubleshooting

Printing hardware

Job description

Field Service Engineer - Installations and Customer Enablement

Epson is a global leader in imaging technologies

We work in harmony with our environment and communities to make things that improve the way we all live and work.

About the Role

Epson is currently looking for a Field Service Engineer based mainly at our Yennora location.

This role will deliver professional product installations, customer operator training and preventative maintenance services, while supporting trade show bump-in and bump-out activities. The role will primarily focus on planned installation and customer enablement activities and may periodically require regional and interstate travel to support rollout projects. The position will also assist with entry-level product repairs when required, with structured development toward facilitating more complex and higher-level repairs.

About You

• Practical experience in a technical, installation, service or customer-facing role is desirable.


• Strong mechanical and technical aptitude, with the ability to learn product installation, maintenance and repair procedures.


• Confidence delivering hands-on product demonstrations or end-user training to customers with varying levels of technical knowledge.


• Ability to follow technical instructions, work safely and complete tasks accurately with appropriate supervision.


• Basic troubleshooting and diagnostic capability; experience with printing equipment or related hardware is advantageous.


• Strong customer service, communication, organisation and time-management skills.


• Willingness to travel to customer sites, including occasional regional and interstate travel, and to work flexible hours for installations and trade shows when required.

Benefits @ Epson

• Staff benefits and discounts from various partners


• Volunteer Leave


• Birthday Leave


• Free parking onsite

About the Company

At Epson Australia, we believe in openness, team spirit and respect. We focus on what's important. We are a business that looks after our people and are proud of our ambition, and our successes.

We take our environment and sustainability seriously, and we're committed to helping everyone who works here be the best they can be. Our brand is global; however, we've managed to create a unique family culture that feels local and gives you the support you need to find your own way.

For over 50 years Epson has been a global technology company and an innovator known for creating many world firsts in printing, projection, robotics, wearables and more.

At the heart of our success are our people who have helped us to become a highly-respected brand with many market-leading products in a wide variety of industries through a strong focus on our core values and reputation.

Our company culture values our staff and is based on sustainable development. Epson truly takes care of our people and encourages growth of personal and professional goals. Join our team to play your part in the next chapter of the Epson success story!