Field Service Engineer - Installations and Customer Enablement

Epson Australia; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Volunteer Leave

Birthday Leave

Staff discounts

Free parking onsite

Job summary

Epson Australia is seeking a Field Service Engineer based at our Yennora location to deliver installations, operator training and preventative maintenance, while supporting trade shows as needed.

The role focuses on planned installations and enablement, with occasional regional travel to rollout projects, and may involve entry-level repairs as you develop toward more complex tasks.

Qualifications

• Experience in a technical, installation, service or customer-facing role.
• Ability to learn product installation, maintenance and repair procedures.
• Experience with printing equipment or related hardware is advantageous.
• Basic troubleshooting and diagnostic capability; safety and following instructions.
• Strong customer service, organisation and time-management skills.

Responsibilities

• Deliver professional product installations, customer operator training and preventative maintenance services.
• Support trade show bump-in and bump-out activities.
• Focus on planned installation and customer enablement activities.
• Travel to support rollout projects, including regional travel when required.
• Assist with entry-level product repairs as development progresses toward higher-level repairs.

Skills

Mechanical aptitude

Technical troubleshooting

Customer service

Communication skills

Willingness to travel

Job description

Epson is a global leader in imaging technologies

We work in harmony with our environment and communities to make things that improve the way we all live and work.

About The Role

Epson is currently looking for a Field Service Engineer based mainly at our Yennora location.

This role will deliver professional product installations, customer operator training and preventative maintenance services, while supporting trade show bump-in and bump-out activities. The role will primarily focus on planned installation and customer enablement activities and may periodically require regional and interstate travel to support rollout projects. The position will also assist with entry-level product repairs when required, with structured development toward facilitating more complex and higher-level repairs.

About You

• Practical experience in a technical, installation, service or customer-facing role is desirable.
• Strong mechanical and technical aptitude, with the ability to learn product installation, maintenance and repair procedures.
• Confidence delivering hands-on product demonstrations or end-user training to customers with varying levels of technical knowledge.
• Ability to follow technical instructions, work safely and complete tasks accurately with appropriate supervision.
• Basic troubleshooting and diagnostic capability; experience with printing equipment or related hardware is advantageous.
• Strong customer service, communication, organisation and time-management skills.
• Willingness to travel to customer sites, including occasional regional and interstate travel, and to work flexible hours for installations and trade shows when required.

Benefits @ Epson

• Staff benefits and discounts from various partners
• Volunteer Leave
• Birthday Leave
• Free parking onsite

About The Company

At Epson Australia, we believe in openness, team spirit and respect. We focus on what's important. We are a business that looks after our people and are proud of our ambition, and our successes.

We take our environment and sustainability seriously, and we're committed to helping everyone who works here be the best they can be. Our brand is global; however, we've managed to create a unique family culture that feels local and gives you the support you need to find your own way.

How To Apply

• Only shortlisted applicants will be contacted
• You must be an Australian citizen or Permanent Resident with full working rights to be considered for this role
• Pre-Employment checks including references and police check will be conducted for the successful candidate

For over 50 years Epson has been a global technology company and an innovator known for creating many world firsts in printing, projection, robotics, wearables and more.

At the heart of our success are our people who have helped us to become a highly-respected brand with many market-leading products in a wide variety of industries through a strong focus on our core values and reputation.

Our company culture values our staff and is based on sustainable development. Epson truly takes care of our people and encourages growth of personal and professional goals. Join our team to play your part in the next chapter of the Epson success story!