Field Service Engineer

KE Select; City of Melbourne; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive salary package

Company Vehicle (small to medium SUV)

All travel expenses

Annual incentive program (discretion)

Job summary

KE Select is recruiting a Field Service Engineer based in Melbourne, operating across Victoria, Tasmania, New Zealand and occasionally South Australia. The role is based from home and in the field, requiring travel and a strong service mindset to support LECO instrumentation.

The successful candidate will have tertiary qualifications in electronics or chemistry, hands-on lab instrumentation experience, and a proactive approach to training and customer service.

Qualifications

• Tertiary qualifications in Electronics or Chemistry.
• Hands on laboratory experience with LECO instrumentation or other laboratory instrumentation would be highly regarded.
• Experience servicing gas flow systems, mechanical/electronic gas flow controllers, gas detection systems, solenoids, pneumatic systems, pumps, and laboratory ovens/furnaces.

Responsibilities

• Aim for 80% of time spent at customer sites, providing installations, preventative maintenance, fault diagnosis and training.
• Completion of service reports, stock requests/management, and documenting travel expenses.
• Build strong relationships with clients and provide information on LECO consumables and spare parts.
• Participate in self-learning through the LECO Ignite training portal, online webinars, etc.
• Take ownership of allocated jobs and manage the travel arrangements and planning.
• Become a subject matter expert on LECO instrumentation and provide guidance, support and training to customers on correct operation and use.
• Additional duties as required.

Education

Tertiary qualifications in Electronics or Chemistry

Tools

GCMS instrumentation

Job description

About the Company

KE Select has exclusively partnered with LECO Australia in the search for their next Field Service Engineer to be based in Melbourne and predominately in the field. This position will be based from home and the field, providing service support for Victoria, Tasmania, New Zealand and occasionally South Australia.

LECO Australia is a trusted global laboratory equipment company with instruments for elemental analysis, thermal analysis, metallography and mass spectrometry. Their analysis covers a wide range of materials including metals, ores, soils, food and feeds, dairy, agricultural, fuels (coal, oil and renewables), and battery materials. Markets include mining, manufacturing, food and feed, agriculture, fuels, commercial testing laboratories, pharmaceutical/medical, environmental, research (University and Government), defence, among others.

About the Role

Reporting to the National Service Manager, this full-time Field Service Engineer position will involve preventative maintenance, breakdown service, installations and operator training. Travel is an integral part of the role and you could be away from home on average 2 weeks of the month depending on client demand.

• Aim for 80% of time spent at customer sites, providing service such as installations, preventative maintenance, fault diagnosis and training – other 20% of time will be admin.
• Completion of service reports, stock requests/management, and documenting travel expenses
• Build strong relationships with clients and provide information on LECO consumables and spare parts
• Participate in self-learning through the LECO Ignite training portal, online webinars, etc.
• Take ownership of allocated jobs and manage the travel arrangements and planning
• Become a subject matter expert on LECO instrumentation and provide guidance, support and training to customers on correct operation and use
• Additional duties as required

About You

To be successful in this role you will have the following:

• Tertiary qualifications in Electronics or Chemistry
• Hands on laboratory experience with LECO instrumentation or other laboratory instrumentation would be highly regarded
• Hand on experience with GCMS instrumentation would be beneficial
• Proven field service experience of chemical laboratory instruments or industrial gas flow process control instrumentation
• Experience servicing gas flow systems, mechanical/electronic gas flow controllers, gas detection systems, solenoids, pneumatic systems, pumps, and laboratory oven/furnaces
• Restricted electrical license - highly regarded
• Strong relationship building and communication skills
• Ability to travel to meet the requirements of the clients and the role
• Full working rights in Australia

Benefits

• Competitive salary package
• Company Vehicle (small to medium SUV)
• Company credit card
• All travel expenses
• Participation in the company’s annual incentive program (discretionary)