Field Service Engineer

John Morris Group; City of Brisbane; On-site; AUD 70,000 - 95,000; Full time

Job summary

John Morris Group in Brisbane, Qld, is seeking a full-time Field Service Engineer to provide on-site installation, maintenance, troubleshooting and customer support for laboratory instruments. The role involves occasional interstate travel and international factory training.

You will bring engineering qualifications and hands-on service experience, with a customer-first mindset and strong problem-solving abilities, while documenting service visits clearly.

Qualifications

• Qualification in mechanical or electrical/electronic engineering.
• Experience servicing scientific or laboratory equipment.
• Excellent fault-finding and problem-solving skills.
• Strong communication and organisational abilities.
• Willingness to travel domestically and internationally for training.
• Australian residency and full working rights.

Responsibilities

• Deliver technical service and support to customers.
• Diagnose and complete repairs efficiently and accurately.
• Install and commission new equipment on-site.
• Build relationships with customers and support service discussions.
• Maintain clear documentation of all service visits.

Skills

Engineering degree

Field service experience

Fault finding

Communication

Organisational skills

Customer-focused

Service reporting

Education

Engineering degree (mechanical or electrical/electronic)

Job description

John Morris Group, established in 1952, is a leading distributor of scientific, laboratory, and test & measurement equipment across Australia and New Zealand. With offices and service centres in major cities, we proudly support scientific and industrial professionals by offering exceptional service backed by regular factory training and technical expertise.

The Opportunity

We’re seeking a full-time Field Service Engineer to join our team based in Brisbane, Qld. In this hands‑on role, you’ll provide on‑site technical service including installation, maintenance, troubleshooting, and customer support across a range of laboratory and scientific instruments. Occasional interstate travel is required, as well as international travel for factory training.

Key Responsibilities

Deliver technical service and support to customers

Diagnoses and complete repairs efficiently and accurately

Install and commission new equipment on‑site

Build relationships with customers and support service agreement discussions

Maintain clear documentation of all service visits and actions taken

About You

To thrive in this role, you will have:

A qualification in mechanical or electrical/electronic engineering

Experience servicing scientific or laboratory equipment

Excellent fault‑finding and problem‑solving skills

Strong communication and organisational abilities

A customer‑first mindset and a high level of self‑motivation

Proficiency with service reporting systems

Australian residency and full working rights

Willingness to travel domestically and internationally for factory training.

Why Join Us?

At John Morris Group, we invest in our people. From factory training to working with global brands and innovative technologies, you’ll be supported by a collaborative team that values your growth and success.