Field Service Data & Ops Analyst

Eaton HK; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

Eaton is seeking a Field Service Operations Analyst to support Australia and New Zealand, becoming the operational backbone of a growing service business, driving data accuracy, system governance, forecasting, and reporting.

You will partner with operational leaders to improve visibility, efficiency, and decision-making, own key business systems, and develop insights through dashboards and analytics to scale as the business grows.

Qualifications

• Experience as an operations/analyst in service or similar roles.
• Strong experience with CRM or field service platforms, ideally Salesforce Field Service.
• Advanced Excel skills and proficiency with Power BI or Tableau for reporting.
• Ability to analyze complex data and translate insights into practical business outcomes.

Responsibilities

• Administer and maintain Salesforce Field Service and other platforms.
• Own SafetyCulture administration including inspections and compliance reporting.
• Manage timesheet and fleet telematics systems ensuring data integrity.
• Develop dashboards and KPI tracking using Power BI, Excel, or similar tools.
• Support workforce planning, forecasting, and workload capacity analysis.
• Monitor inventory, asset utilization, compliance, and performance metrics.
• Drive process improvement, standardisation, and operational excellence programs.
• Provide actionable insights to support business growth and profitability.
• Ensure data quality, governance, and reporting consistency across systems.

Skills

Salesforce Field Service

Excel

Power BI

Tableau

Job description

Eaton is seeking a Field Service Operations Analyst to support Australia and New Zealand, becoming the operational backbone of a growing service business, driving data accuracy, system governance, forecasting, and reporting.

You will partner with operational leaders to improve visibility, efficiency, and decision-making, own key business systems, and develop insights through dashboards and analytics to scale as the business grows.