Field Service Operations Analyst

Eaton Group; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Eaton is seeking a Field Service Operations Analyst to join our Australia and New Zealand teams. You will partner with operational leaders to drive data accuracy, governance, forecasting, reporting and process improvements that empower service delivery growth.

The role focuses on owning key business systems, building dashboards with Power BI and Excel, and delivering actionable insights to improve visibility, efficiency and profitability across field services.

Qualifications

• Experience in operations/ business analysis or similar analytical roles.
• Strong ability to analyse complex data and translate insights into business outcomes.
• Experience with CRM or field service management platforms, preferably Salesforce Field Service.

Responsibilities

• Administer CRM/field service platforms and ensure data accuracy.
• Develop dashboards, reports and KPI tracking using Power BI or Excel.
• Support workforce planning, forecasting and workload capacity analysis.
• Drive process improvements and standardisation across operations.
• Provide actionable insights to support growth and profitability.

Skills

CRM proficiency

Data analysis

Forecasting

Stakeholder engagement

Reporting

Process improvement

Strategic thinking

Tools

Salesforce Field Service

Power BI

Excel

Tableau

Job description

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. Every day, all around the world, people depend on technology, transportation, energy, and infrastructure to live and work. With rapid growth in electrification, an energy transition driven by climate change and explosive growth in connectivity, we're well positioned to solve the world’s toughest electrical and mechanical power management challenges.

Are you passionate about data, systems, analytics, and continuous improvement? Join Eaton as a Field Service Operations Analyst and play a critical role in supporting the growth and success of our Field Service and Project Delivery teams across Australia and New Zealand.

This newly created role offers a unique opportunity to become the operational backbone of a growing service business, driving data accuracy, system governance, forecasting, reporting, and process improvement initiatives that directly impact business performance.

As the Field Service Operations Analyst, you will partner closely with operational leaders to improve visibility, efficiency, and decision-making across the service organisation. You will take ownership of key business systems, develop meaningful insights through reporting and analytics, and ensure operational processes can scale effectively as the business continues to grow.

Key responsibilities include:

• Administer and maintain Salesforce Field Service and other operational platforms.
• Own and manage SafetyCulture (Mitti) administration, including inspections, JSEAs, service checklists, incident reporting, credentials, and compliance reporting.
• Manage timesheet and fleet telematics systems, ensuring data integrity and reporting accuracy.
• Develop dashboards, reports, and KPI tracking tools using Power BI, Excel, or similar platforms.
• Support workforce planning, resource forecasting, and workload capacity analysis.
• Monitor inventory, asset utilisation, compliance, and operational performance metrics.
• Drive process improvement initiatives, standardisation, and operational excellence programs.
• Provide actionable insights and recommendations to support business growth and service profitability.
• Ensure data quality, governance, and reporting consistency across multiple business systems.

To be successful in this role, you will bring:

• Experience in an operations analyst, business analyst, service operations, or similar analytical role.
• Strong experience working with CRM or field service management platforms, ideally Salesforce Field Service.
• Advanced skills in Excel and experience with Power BI, Tableau, or similar reporting tools.
• Proven ability to analyse complex data and translate insights into practical business outcomes.
• Experience supporting resource planning, forecasting, scheduling, or operational reporting.
• Strong attention to detail with a focus on data accuracy and process improvement.
• Excellent stakeholder engagement and communication skills.
• A proactive, solutions-focused mindset with a passion for continuous improvement.
• Be part of a global leader committed to innovation and sustainability.
• Newly created role with the opportunity to make a significant impact.
• Work closely with senior operational leaders and influence key business decisions.
• Career development opportunities within a growing organisation.
• Collaborative and inclusive team environment.
• Competitive salary and employee benefits.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Our recruitment processes encourage diversity by utilising a balanced selection criteria regardless of the applicants age, gender, gender identity, ethnicity, religion, sexual orientation, or any other status protected or required by law. Eaton prides itself in truly representing the people within our communities.

If you're ready to combine your analytical expertise with operational excellence and help shape the future of a growing service organisation, we'd love to hear from you.