Field Service Analytics & Operations Lead

Eaton Group; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Eaton is seeking a Field Service Operations Analyst to join our Australia and New Zealand teams. You will partner with operational leaders to drive data accuracy, governance, forecasting, reporting and process improvements that empower service delivery growth.

The role focuses on owning key business systems, building dashboards with Power BI and Excel, and delivering actionable insights to improve visibility, efficiency and profitability across field services.

Qualifications

• Experience in operations/ business analysis or similar analytical roles.
• Strong ability to analyse complex data and translate insights into business outcomes.
• Experience with CRM or field service management platforms, preferably Salesforce Field Service.

Responsibilities

• Administer CRM/field service platforms and ensure data accuracy.
• Develop dashboards, reports and KPI tracking using Power BI or Excel.
• Support workforce planning, forecasting and workload capacity analysis.
• Drive process improvements and standardisation across operations.
• Provide actionable insights to support growth and profitability.

Skills

CRM proficiency

Data analysis

Forecasting

Stakeholder engagement

Reporting

Process improvement

Strategic thinking

Tools

Salesforce Field Service

Power BI

Excel

Tableau

Job description

Eaton is seeking a Field Service Operations Analyst to join our Australia and New Zealand teams. You will partner with operational leaders to drive data accuracy, governance, forecasting, reporting and process improvements that empower service delivery growth.

The role focuses on owning key business systems, building dashboards with Power BI and Excel, and delivering actionable insights to improve visibility, efficiency and profitability across field services.