Field Service Operations Anayst

Eaton HK; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

Eaton is seeking a Field Service Operations Analyst to support Australia and New Zealand, becoming the operational backbone of a growing service business, driving data accuracy, system governance, forecasting, and reporting.

You will partner with operational leaders to improve visibility, efficiency, and decision-making, own key business systems, and develop insights through dashboards and analytics to scale as the business grows.

Qualifications

• Experience as an operations/analyst in service or similar roles.
• Strong experience with CRM or field service platforms, ideally Salesforce Field Service.
• Advanced Excel skills and proficiency with Power BI or Tableau for reporting.
• Ability to analyze complex data and translate insights into practical business outcomes.

Responsibilities

• Administer and maintain Salesforce Field Service and other platforms.
• Own SafetyCulture administration including inspections and compliance reporting.
• Manage timesheet and fleet telematics systems ensuring data integrity.
• Develop dashboards and KPI tracking using Power BI, Excel, or similar tools.
• Support workforce planning, forecasting, and workload capacity analysis.
• Monitor inventory, asset utilization, compliance, and performance metrics.
• Drive process improvement, standardisation, and operational excellence programs.
• Provide actionable insights to support business growth and profitability.
• Ensure data quality, governance, and reporting consistency across systems.

Skills

Salesforce Field Service

Excel

Power BI

Tableau

Job description

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. The Power Quality (PQ) division at Eaton Electrical provides power management solutions including uninterruptable power supplies (UPS's), surge protective devices, power distribution units (PDU's), remote monitoring, software, power factor correction, airflow management, rack enclosures and services. We strive for continued success in leveraging technical innovation to develop next-generation solutions.

Are you passionate about data, systems, analytics, and continuous improvement? Join Eaton as a Field Service Operations Analyst and play a critical role in supporting the growth and success of our Field Service and Project Delivery teams across Australia and New Zealand.

This newly created role offers a unique opportunity to become the operational backbone of a growing service business, driving data accuracy, system governance, forecasting, reporting, and process improvement initiatives that directly impact business performance.

As the Field Service Operations Analyst, you will partner closely with operational leaders to improve visibility, efficiency, and decision-making across the service organisation. You will take ownership of key business systems, develop meaningful insights through reporting and analytics, and ensure operational processes can scale effectively as the business continues to grow.

Key responsibilities include:

• Administer and maintain Salesforce Field Service and other operational platforms.
• Own and manage SafetyCulture (Mitti) administration, including inspections, JSEAs, service checklists, incident reporting, credentials, and compliance reporting.
• Manage timesheet and fleet telematics systems, ensuring data integrity and reporting accuracy.
• Develop dashboards, reports, and KPI tracking tools using Power BI, Excel, or similar platforms.
• Support workforce planning, resource forecasting, and workload capacity analysis.
• Monitor inventory, asset utilisation, compliance, and operational performance metrics.
• Drive process improvement initiatives, standardisation, and operational excellence programs.
• Provide actionable insights and recommendations to support business growth and service profitability.
• Ensure data quality, governance, and reporting consistency across multiple business systems.

To be successful in this role, you will bring:

• Experience in an operations analyst, business analyst, service operations, or similar analytical role.
• Strong experience working with CRM or field service management platforms, ideally Salesforce Field Service.
• Advanced skills in Excel and experience with Power BI, Tableau, or similar reporting tools.
• Proven ability to analyse complex data and translate insights into practical business outcomes.
• Experience supporting resource planning, forecasting, scheduling, or operational reporting.
• Strong attention to detail with a focus on data accuracy and process improvement.
• Excellent stakeholder engagement and communication skills.
• A proactive, solutions-focused mindset with a passion for continuous improvement.

Why Eaton

• Be part of a global leader committed to innovation and sustainability.
• Newly created role with the opportunity to make a significant impact.
• Work closely with senior operational leaders and influence key business decisions.
• Career development opportunities within a growing organisation.
• Collaborative and inclusive team environment.
• Competitive salary and employee benefits.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Our recruitment processes encourage diversity by utilising a balanced selection criteria regardless of the applicants age, gender, gender identity, ethnicity, religion, sexual orientation, or any other status protected or required by law. Eaton prides itself in truly representing the people within our communities.