Field Service Apps Lead — Salesforce & Adoption

Aristocrat Gaming; Newcastle; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Annual bonus and incentives

Health and wellbeing benefits

Paid leave

Pension plan

Insurance coverage

Job summary

Aristocrat Gaming seeks a Field Service Applications Specialist to administer FSL and related field systems, train users, and coordinate testing and releases. You will work as the operational link between field operations and service technology, ensuring adoption and productivity gains across technicians, team leaders and managers.

The role emphasizes hands-on system administration, frontline user support, and continuous improvement, with collaboration across IT, product and field leadership to

Qualifications

• Proven Salesforce knowledge and experience, with a focus on Field Service.
• Sound knowledge and proficiency in Microsoft Office products.
• Familiarity with Electronic Gaming Machines is a plus.
• Outstanding problem-solving skills and the ability to identify and implement improvements.
• Strong communication abilities, capable of providing training and assistance to diverse teams.

Responsibilities

• Act as the first point of contact for FSL and Service systems support across the business.
• Provide day-to-day support to technicians, Team Leaders and Field Service Managers.
• Administer Field Service Lightning (FSL) and related field applications.
• Deliver onboarding, user training and refresher sessions.
• Coordinate and support testing, releases and rollout activities.
• Manage communications relating to upgrades, outages and system changes.
• Maintain system documentation, user guides and knowledge articles.
• Gather feedback from field users and identify improvement opportunities.
• Support adoption of new functionality and digital ways of working.
• Act as the day-to-day operational owner of FSL while working closely with the Salesforce Product Manager - Service.
• Monitor user adoption, issue trends and user satisfaction.
• Build relationships across Operations, Product, IT and field leadership.

Skills

Salesforce Field Service

Microsoft Office

Training others

Communication skills

Problem solving

Independent work

Team collaboration

Tools

Salesforce

Job description

Aristocrat Gaming seeks a Field Service Applications Specialist to administer FSL and related field systems, train users, and coordinate testing and releases. You will work as the operational link between field operations and service technology, ensuring adoption and productivity gains across technicians, team leaders and managers.

The role emphasizes hands-on system administration, frontline user support, and continuous improvement, with collaboration across IT, product and field leadership to