Field Service Applications Specialist

Aristocrat Gaming; Newcastle; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Annual bonus and incentives

Health and wellbeing benefits

Paid leave

Pension plan

Insurance coverage

Job summary

Aristocrat Gaming seeks a Field Service Applications Specialist to administer FSL and related field systems, train users, and coordinate testing and releases. You will work as the operational link between field operations and service technology, ensuring adoption and productivity gains across technicians, team leaders and managers.

The role emphasizes hands-on system administration, frontline user support, and continuous improvement, with collaboration across IT, product and field leadership to

Qualifications

• Proven Salesforce knowledge and experience, with a focus on Field Service.
• Sound knowledge and proficiency in Microsoft Office products.
• Familiarity with Electronic Gaming Machines is a plus.
• Outstanding problem-solving skills and the ability to identify and implement improvements.
• Strong communication abilities, capable of providing training and assistance to diverse teams.

Responsibilities

• Act as the first point of contact for FSL and Service systems support across the business.
• Provide day-to-day support to technicians, Team Leaders and Field Service Managers.
• Administer Field Service Lightning (FSL) and related field applications.
• Deliver onboarding, user training and refresher sessions.
• Coordinate and support testing, releases and rollout activities.
• Manage communications relating to upgrades, outages and system changes.
• Maintain system documentation, user guides and knowledge articles.
• Gather feedback from field users and identify improvement opportunities.
• Support adoption of new functionality and digital ways of working.
• Act as the day-to-day operational owner of FSL while working closely with the Salesforce Product Manager - Service.
• Monitor user adoption, issue trends and user satisfaction.
• Build relationships across Operations, Product, IT and field leadership.

Skills

Salesforce Field Service

Microsoft Office

Training others

Communication skills

Problem solving

Independent work

Team collaboration

Tools

Salesforce

Job description

The Field Service Applications Specialist is responsible for the day-to-day administration, support and continuous improvement of Field Service Lightning (FSL) and associated Service systems. The role acts as the primary operational point of contact for technicians, Team Leaders and Field Service Managers, ensuring field technology is reliable, well supported and effectively adopted across the business. Leveraging practical field service experience, the position bridges Operations and Digital Transformation by providing user support, training, testing and release coordination while identifying opportunities to improve field productivity through technology.

What You'll Do

Maximise System Adoption and Field Productivity.

Ensure FSL and associated Service systems are reliable, well supported and effectively utilised to improve technician productivity and operational efficiency.

Deliver an Exceptional User Experience.

Provide responsive support, effective training and continuous improvement initiatives that enable field teams to confidently adopt new technology and ways of working.

• Act as the first point of contact for FSL and Service systems support across the business.
• Provide day-to-day support to technicians, Team Leaders and Field Service Managers.
• Administer Field Service Lightning (FSL) and related field applications.
• Deliver onboarding, user training and refresher sessions.
• Coordinate and support testing, releases and rollout activities.
• Manage communications relating to upgrades, outages and system changes.
• Maintain system documentation, user guides and knowledge articles.
• Gather feedback from field users and identify improvement opportunities.
• Support adoption of new functionality and digital ways of working.
• Act as the day-to-day operational owner of FSL while working closely with the Salesforce Product Manager - Service.
• Monitor user adoption, issue trends and user satisfaction.
• Build relationships across Operations, Product, IT and field leadership.

What We're Looking For

• Proven Salesforce knowledge and experience, with a focus on Field Service.
• Sound knowledge and proficiency in Microsoft Office products.
• Familiarity with Electronic Gaming Machines is a plus.
• Outstanding problem-solving skills and the ability to identify and implement improvements.
• Strong communication abilities, capable of providing training and assistance to diverse teams.
• Ambitious, diligent, and capable of working both independently and collaboratively.

Role Complexity

The Field Service Applications Specialist provides the operational link between field operations and the Service technology function. The role combines hands-on system administration, frontline user support and continuous improvement to maximise technology adoption and technician productivity while providing a career pathway for experienced field technicians into business systems and digital technology roles.

Тази длъжностна характеристика може да е била прегледана и подобрена с помощта на инструменти с изкуствен интелект с цел повишаване на нейната яснота, последователност и приобщаващ характер. Цялото окончателно съдържание, изискванията за длъжността и решенията за наемане остават предмет на преглед и одобрение от Aristocrat.

Философия на възнаграждението

Предлагаме цялостен пакет от възнаграждения и придобивки, създаден да остане конкурентен на пазара, да подкрепя вашето благосъстояние и да признава приноса ви към нашия успех. Нашият подход се основава на принципа за възнаграждение според представянето, като насърчава и възнаграждава индивидуалния принос. Конкретният ви пакет на възнаграждение ще бъде определен въз основа на фактори като умения, опит, квалификации и местоположение.

В зависимост от вашата роля и местоположение може да имате право на годишни бонуси и стимули, придобивки за здраве и благосъстояние, платен отпуск, пенсионни планове, застрахователно покритие и други местни или законово установени придобивки.

Конкретни подробности относно възнаграждението и придобивките за тази позиция ще бъдат обсъдени по време на процеса на подбор.