Field Service Systems & Adoption Specialist

Aristocrat; Cumberland; On-site; AUD 90,000 - 140,000; Full time

Job summary

Aristocrat in Australia seeks a Field Service Applications Specialist to administer Field Service Lightning and related field apps, supporting technicians and field managers.

You will train users, coordinate releases, monitor adoption, and drive continuous improvement across Operations and IT.

This role offers a path into digital transformation within a technology-driven gaming environment.

Qualifications

• Proven Salesforce knowledge and experience with a focus on Field Service.
• Sound knowledge and proficiency in Microsoft Office products.
• Familiarity with Electronic Gaming Machines is a plus.
• Outstanding problem-solving skills and the ability to identify and implement improvements.
• Strong communication abilities, capable of providing training and assistance to diverse teams.
• Ambitious, diligent, and capable of working both independently and collaboratively.

Responsibilities

• Act as the first point of contact for FSL and Service systems support across the business.
• Provide day-to-day support to technicians, Team Leaders and Field Service Managers.
• Administer Field Service Lightning (FSL) and related field applications.
• Deliver onboarding, user training and refresher sessions.
• Coordinate and support testing, releases and rollout activities.
• Manage communications relating to upgrades, outages and system changes.
• Maintain system documentation, user guides and knowledge articles.
• Gather feedback from field users and identify improvement opportunities.
• Support adoption of new functionality and digital ways of working.
• Act as the day-to-day operational owner of FSL while working closely with the Salesforce Product Manager - Service.
• Monitor user adoption, issue trends and user satisfaction.
• Build relationships across Operations, Product, IT and field leadership.

Skills

Salesforce Field Service

Microsoft Office

Training & onboarding

Communication

Problem-solving

Independent & collaborative work

Job description

Aristocrat in Australia seeks a Field Service Applications Specialist to administer Field Service Lightning and related field apps, supporting technicians and field managers.

You will train users, coordinate releases, monitor adoption, and drive continuous improvement across Operations and IT.

This role offers a path into digital transformation within a technology-driven gaming environment.