Field Service Leader - Gaming & Customer Experience

GamblingCareers.com; Sydney; Sur place; AUD 90 000 - 135 000; Plein temps

Résumé du poste

Aristocrat in Sydney, Australia invites applications for a Field Service Manager to lead a world-class service team, foster strong customer relationships, and drive service delivery excellence. You will oversee SLAs, manage a diverse field workforce, and partner with stakeholders to optimize performance and revenue.

The role emphasizes safety, reporting, and continuous improvement. Ideal candidates will have proven team leadership, cross-functional collaboration, and data-driven decision-making

Qualifications

• Proven ability to manage cross-functional relationships.
• Strong customer orientation with problem-solving skills.
• Experience in leading service delivery and a team.
• Excellent communication and reporting capabilities.

Responsabilités

• Manage customer expectations and relationships.
• Conduct customer meetings to gather feedback and address concerns.
• Coordinate service contracts and ensure adherence to terms.
• Identify and resolve service delivery issues promptly.
• Lead and mentor a team of Field Service personnel.
• Conduct team meetings and provide technical updates.
• Perform venue, car, and tool audits to maintain standards.
• Manage employee training, rosters, and leave in alignment with company policies.
• Ensure compliance with WHS regulations.
• Examine data and manage dashboards to observe performance.
• Handle customer calls and fault resolutions.
• Manage parts inventory and ensure accurate utilization.
• Coordinate P&L management, including overtime and contract revenue.
• Ensure all SLAs are met to verify customer satisfaction.

Connaissances

Cross-functional leadership

Customer relationship management

Team leadership

Problem solving

Data analysis

Communication

P&L awareness

Attention to detail

Outils

Microsoft Excel

Description du poste

Aristocrat in Sydney, Australia invites applications for a Field Service Manager to lead a world-class service team, foster strong customer relationships, and drive service delivery excellence. You will oversee SLAs, manage a diverse field workforce, and partner with stakeholders to optimize performance and revenue.

The role emphasizes safety, reporting, and continuous improvement. Ideal candidates will have proven team leadership, cross-functional collaboration, and data-driven decision-making