Field Service and Installation Technician

Matthews Australasia; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Wellbeing day off

Diverse and interesting field-based工作

Ongoing product and technical training

Supportive team environment

Career development opportunities

Job summary

Matthews Australasia is seeking a Field Service & Installation Technician to install, maintain, and support industrial equipment, software, and data capture systems at customer sites across Australia. You will perform preventative maintenance, diagnose issues, and ensure a strong first-time fix rate while delivering excellent customer service.

This role involves training operators, completing service reports, managing spare parts, and occasional regional travel with after-hours support.

Qualifications

• Experience in field service, equipment maintenance, installation, or technical support.
• Strong troubleshooting and problem-solving skills.
• Qualifications in Electrical, Electronics, Mechatronics, Mechanical, or related discipline preferred but not essential.
• Excellent customer service and communication skills.
• Ability to work independently and manage competing priorities.
• Current driver’s licence and willingness to travel.

Responsibilities

• Install, commission, and configure equipment at customer sites.
• Perform preventative and corrective maintenance to maximise reliability.
• Diagnose and resolve technical issues with a strong first-time fix rate.
• Train customer operators on equipment use and best practices.
• Complete service reports and documentation accurately and on time.
• Manage vehicle stock and spare parts inventory.
• Provide technical feedback to support product and process improvements.
• Participate in an after-hours support roster and occasional regional travel.
• Maintain compliance with workplace health and safety requirements.

Skills

Field service

Troubleshooting

Customer service

Communication

Independent work

Driver's license

Education

Electrical qualification

Mechatronics

Job description

Do you enjoy solving problems, working with customers, and getting technology up and running? We’re looking for a Field Service & Installation Technician to install, maintain, and support industrial equipment, software, and data capture systems. You’ll help customers keep operations running smoothly through preventative maintenance, troubleshooting, repairs, commissioning, and training, while delivering exceptional customer service.

About Us

Matthews Australasia is an Australian family business and a leader in industrial product identification, traceability, and automation solutions across Australia and New Zealand. From coding and labelling systems to software and integrated production technologies, we partner with leading manufacturers and industrial businesses to keep operations moving.

About The Role

• Install, commission, and configure equipment at customer sites
• Perform preventative and corrective maintenance to maximise reliability
• Diagnose and resolve technical issues with a strong first-time fix rate
• Train customer operators on equipment use and best practices
• Complete service reports and documentation accurately and on time
• Manage vehicle stock and spare parts inventory
• Provide technical feedback to support product and process improvements
• Participate in an after-hours support roster and occasional regional travel
• Maintain compliance with workplace health and safety requirements

About You

• Experience in field service, equipment maintenance, installation, or technical support
• Strong troubleshooting and problem-solving skills
• Qualifications in Electrical, Electronics, Mechatronics, Mechanical, or a related discipline preferred but not essential
• Excellent customer service and communication skills
• Ability to work independently and manage competing priorities
• Current driver’s licence and willingness to travel

Benefits

• Employee Assistance Program (EAP)
• Wellbeing day off
• Diverse and interesting field-based work
• Ongoing product and technical training
• Supportive team environment with access to technical specialists
• Career development opportunities

Matthews Australasia is proud to be an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace where every employee feels valued, respected, and able to reach their full potential. We encourage applications from people of all backgrounds, cultures, genders, ages and abilities.