Field Sales Support & Technical Training Specialist

Banque Internationale À Luxembourg (Suisse) Sa; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Permobil Australia is seeking a Field Sales Support to work from Sydney, helping therapists, service partners and Territory Managers deliver responsive technical support across Permobil’s product range.

You will diagnose, repair, and coordinate trials while providing training and clear product guidance to customers in a fast‑paced, hands‑on role. A tertiary qualification and strong customer focus are essential.

Qualifications

• A relevant tertiary qualification.
• Current Working with Children Check or willingness to obtain one.
• Strong technical aptitude and an interest in learning how products work.
• Experience in technical support, product support or assistive technology is desirable.
• Clear written and verbal communication skills.

Responsibilities

• Respond to technical enquiries from therapists, end users, service partners and funders.
• Coordinate and deliver trial equipment across the local area.
• Diagnose and repair power wheelchairs, power‑assist devices and other products within agreed service timeframes.
• Provide technical and programming support to customers.
• Assist with spare parts, servicing and repair enquiries.
• Identify the correct parts required for servicing and repairs.
• Prepare accurate and complete quotes for products, spare parts and services.
• Set up equipment for product demonstrations and customer trials.
• Provide clear product guidance and training to customers.
• Process warranty assessments and product returns.
• Maintain accurate and up‑to‑date service, warranty and quotation records.

Skills

Technical aptitude

Customer focus

Communication skills

Problem-solving

Education

Tertiary qualification

Job description

Permobil Australia is seeking a Field Sales Support to work from Sydney, helping therapists, service partners and Territory Managers deliver responsive technical support across Permobil’s product range.

You will diagnose, repair, and coordinate trials while providing training and clear product guidance to customers in a fast‑paced, hands‑on role. A tertiary qualification and strong customer focus are essential.