Field Quality & Process Improvement Specialist

Amazon Commercial Services Pty Ltd - F47; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Amazon Commercial Services Pty Ltd - F47 in Melbourne seeks a Field Quality Assurance Specialist to strengthen address data quality and delivery accuracy across Australia’s network. You will join the ACES and Quality teams, analyzing data, auditing field processes, and designing improvements to enhance customer experiences.

Experience with data analysis and process improvement is essential. The role emphasizes hands-on field routines and collaboration with cross-functional teams to optimise last

Qualifications

• Experience with data analysis.
• Experience with planning, performance metrics, and process improvement.

Responsibilities

• Complete daily routines in the field of address data quality to improve delivery quality.
• Monitor and analyse data to track key quality metrics.
• Perform audits, assessments and deep dives of field processes and procedures.
• Communicate quality problems affecting customer experience.
• Verify delivery instructions for assigned addresses and update records.

Skills

Data analysis

Planning and metrics

Problem solving

Process improvement

Job description

Amazon Commercial Services Pty Ltd - F47 in Melbourne seeks a Field Quality Assurance Specialist to strengthen address data quality and delivery accuracy across Australia’s network. You will join the ACES and Quality teams, analyzing data, auditing field processes, and designing improvements to enhance customer experiences.

Experience with data analysis and process improvement is essential. The role emphasizes hands-on field routines and collaboration with cross-functional teams to optimise last