Field Quality Assurance Specialist, AU OTR ACES

Amazon Commercial Services Pty Ltd - F47; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Amazon Commercial Services Pty Ltd - F47 in Melbourne seeks a Field Quality Assurance Specialist to strengthen address data quality and delivery accuracy across Australia’s network. You will join the ACES and Quality teams, analyzing data, auditing field processes, and designing improvements to enhance customer experiences.

Experience with data analysis and process improvement is essential. The role emphasizes hands-on field routines and collaboration with cross-functional teams to optimise last

Qualifications

• Experience with data analysis.
• Experience with planning, performance metrics, and process improvement.

Responsibilities

• Complete daily routines in the field of address data quality to improve delivery quality.
• Monitor and analyse data to track key quality metrics.
• Perform audits, assessments and deep dives of field processes and procedures.
• Communicate quality problems affecting customer experience.
• Verify delivery instructions for assigned addresses and update records.

Skills

Data analysis

Planning and metrics

Problem solving

Process improvement

Job description

Field Quality Assurance Specialist, AU OTR ACES

Amazon Commercial Services Pty Ltd - F47 – Melbourne VIC

Operations is the heart and soul of everything Amazon does. As member of the ACES (Amazon Customer Excellence Systems) and Quality team, you will solve complex challenges and contribute to the optimisation of last mile deliveries in Australia, providing sites with sufficient knowledge and appropriate tools to improve performance. Your goal is to identify, design, and deliver process improvement solutions for various customer experience initiatives, designed to improve Amazon’s ability to deliver directly to customers through its complex delivery network.

Key job responsibilities

• Complete daily routines in the field of address data quality with the aim to improve delivery quality.
• Monitor and analyse data to track key quality metrics.
• Perform audits, assessments and deep dives of field processes and procedures.
• Use logical thinking, analytical & problem-solving skills to identify potential areas for improvement.
• Communicate any quality problems or concerns that are impacting the customer experience.
• Verify potential access codes and delivery instructions for assigned addresses and update records as needed.

A day in the life

You will have the exciting opportunity to make history by becoming a member of the ACES (Amazon Customer Excellence Systems) and Quality team whose purpose is to create unprecedented customer experiences on a daily basis. We’re looking for innovation and problem-solving skills, and a passion to create world class customer experiences that will change the face of commerce.

• Experience with data analysis
• Experience with planning, performance metrics, and process improvement

Description

Operations is the heart and soul of everything Amazon does. As member of the ACES (Amazon Customer Excellence Systems) and Quality team, you will solve complex challenges and contribute to the optimisation of last mile deliveries in Australia, providing sites with sufficient knowledge and appropriate tools to improve performance. Your goal is to identify, design, and deliver process improvement solutions for various customer experience initiatives, designed to improve Amazon’s ability to deliver directly to customers through its complex delivery network.

Key job responsibilities

• Complete daily routines in the field of address data quality with the aim to improve delivery quality.
• Monitor and analyse data to track key quality metrics.
• Perform audits, assessments and deep dives of field processes and procedures.
• Use logical thinking, analytical & problem-solving skills to identify potential areas for improvement.
• Communicate any quality problems or concerns that are impacting the customer experience.
• Verify potential access codes and delivery instructions for assigned addresses and update records as needed.

A day in the life

You will have the exciting opportunity to make history by becoming a member of the ACES (Amazon Customer Excellence Systems) and Quality team whose purpose is to create unprecedented customer experiences on a daily basis. We’re looking for innovation and problem-solving skills, and a passion to create world class customer experiences that will change the face of commerce.

Basic qualifications

• Experience with data analysis
• Experience with planning, performance metrics, and process improvement

Preferred Qualifications

• Experience in logistics
• Experience in warehouse operations

Acknowledgement of country

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.