Quality Assurance Specialist — Cross‑Team Impact

Sharp & Carter; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

Sharp & Carter is seeking a Quality Assurance Officer to join a growing import and distribution business with warehouse operations across multiple states in Australia. You will be the point of contact for quality issues raised by the warehouse network and customers, working in a structured workflow.

The role offers a pathway to develop a safety portfolio over time and to maintain quality records in our ERP and ticketing systems while collaborating with supply chain, procurement and sales teams.

Qualifications

• 1-3 years' quality experience.
• Background in food manufacturing or FMCG beneficial.
• Strong data collection, documentation and follow-through.
• Understanding of complaint and non-conformance processes.
• Exposure to compliance is a bonus with training provided.

Responsibilities

• Log, investigate and document internal non-conformances such as damaged product or containers.
• Manage customer complaints, including faulty product.
• Hand supplier-related issues to procurement for resolution, replacement or credit.
• Track trends and recurring issues to fix root causes.
• Maintain quality records within ERP and ticketing systems.
• Collaborate with supply chain, procurement, sales support and warehouse teams across states.
• Escalate issues promptly and drive to close-out.

Skills

Quality assurance

Data collection

Documentation

Compliance awareness

Cross-functional collaboration

Tools

ERP systems

Ticketing systems

Job description

Sharp & Carter is seeking a Quality Assurance Officer to join a growing import and distribution business with warehouse operations across multiple states in Australia. You will be the point of contact for quality issues raised by the warehouse network and customers, working in a structured workflow.

The role offers a pathway to develop a safety portfolio over time and to maintain quality records in our ERP and ticketing systems while collaborating with supply chain, procurement and sales teams.