Field Product Support Specialist – Construction Equipment

Hitachi Construction Machinery Australia; Launceston; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration

Company vehicle

Employee perks program

Career stability

Health & wellbeing programs

Referral program

Parental leave

Training & development

Job summary

Hitachi Construction Machinery Australia is seeking a customer-focused Product Support Representative to join our Tasmanian team based at the Launceston branch. You will support customers across the territory, maximise machine performance, identify maintenance opportunities and deliver proactive parts and service solutions in a field-based role.

You will inspect fleets, prepare quotations, and build strong customer relationships while working with Sales, Parts and Service teams to deliver

Qualifications

• Trade qualification in Construction or Mining
• Knowledge of construction, earthmoving or mobile plant equipment
• Ability to identify maintenance and repair requirements
• Excellent relationship-building and customer service skills
• Strong organisational abilities
• Basic to intermediate computer skills with CRM experience
• Willingness to travel within the designated region

Responsibilities

• Conduct onsite machine inspections and fleet assessments
• Identify maintenance, repair and component replacement opportunities
• Prepare proactive parts and service quotations
• Complete machine health inspections and reports using company tools
• Support service agreement opportunities and renewals
• Build strong customer relationships within the territory
• Collaborate with Sales, Parts and Service to deliver outcomes
• Promote Hitachi aftermarket solutions and services
• Maintain CRM reflecting regional activities

Skills

Customer service

Relationship building

Organisational skills

CRM experience

Education

Trade qualification in Construction or Mining

Tools

CRM systems

Job description

Hitachi Construction Machinery Australia is seeking a customer-focused Product Support Representative to join our Tasmanian team based at the Launceston branch. You will support customers across the territory, maximise machine performance, identify maintenance opportunities and deliver proactive parts and service solutions in a field-based role.

You will inspect fleets, prepare quotations, and build strong customer relationships while working with Sales, Parts and Service teams to deliver