Field Operations Transformation Lead — Automation & Planning

Optus; Sydney; Hybride; AUD 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Competitive remuneration

Employee discounts

Flexible work arrangement

Parental leave (16 weeks)

Optus U micro-credentials

Diversity & inclusion programs

Wellbeing support

Résumé du poste

Optus is leading a major Field Operations transformation in Australia, driving digitisation, automation, and advanced planning to enable a modern, data-driven operating model. You will partner across Networks, OSS, Digital and Automation to deliver integrated solutions that optimise demand, scheduling and workforce utilisation.

The role focuses on establishing a Field Operations Control Tower, embedding automation-first decision making, and strengthening operational resilience while balancing

Qualifications

• Extensive leadership experience in telecommunications or asset-intensive industries.
• Proven track record leading enterprise-scale digital transformation, automation, and modernization programs.
• Strong planning, orchestration, and systems-thinking capabilities.
• Experience managing complex workflows and competing priorities at scale.
• Ability to balance operational performance, customer outcomes, risk, safety and cost considerations.
• Experience in technical planning, service management, and enterprise-governed operating environments.
• Strong executive communication and stakeholder management across multiple teams.

Responsabilités

• Lead the Field Operations transformation roadmap, driving digitisation, automation, process simplification, and predictive capabilities.
• Establish and mature a Field Operations Planning & Orchestration (Control Tower) to optimise demand management, workflow, scheduling, dispatch and workforce utilisation.
• Partner with Networks, OSS, Digital and Automation teams to deliver integrated technology solutions shaping strategic roadmaps.
• Drive systems integration across workforce, network, asset and workflow platforms with automation-first mindset.
• Define performance frameworks, operational insights and continuous improvement initiatives for efficiency and reliability.
• Strengthen resilience through business continuity, incident response, capacity planning and recovery readiness across field domains.
• Provide strategic leadership and stakeholder engagement, championing innovation and alignment with Network Operations transformation goals.

Connaissances

Leadership

Digital transformation

Automation

Planning & Orchestration

Stakeholder management

Executive communication

Formation

Engineering/Technology/Business degree

Description du poste

Optus is leading a major Field Operations transformation in Australia, driving digitisation, automation, and advanced planning to enable a modern, data-driven operating model. You will partner across Networks, OSS, Digital and Automation to deliver integrated solutions that optimise demand, scheduling and workforce utilisation.

The role focuses on establishing a Field Operations Control Tower, embedding automation-first decision making, and strengthening operational resilience while balancing