Field Capability and Technology Lead

Singtel Group; Sydney; Hybrid; AUD 220,000 - 300,000; Full time

Benefits offered by this job

Competitive remuneration

Hybrid work arrangements

Parental leave

Employee discounts

Wellbeing programs

Job summary

Optus is seeking a senior leader to drive the Field Operations transformation through digitisation, automation, and advanced planning capabilities. You will shape modern, data‑driven operating models and lead cross‑functional teams across Networks, OSS, Digital and Field to deliver integrated solutions.

You will establish a Field Operations Control Tower, optimise demand management, scheduling, and workforce utilisation, and strengthen resilience, fault response, and customer outcomes through

Qualifications

• Extensive leadership experience in telecommunications or asset-intensive industries.
• Proven track record leading enterprise-scale digital transformation programs.
• Strong planning, orchestration, and systems-thinking capabilities.
• Ability to balance operational performance, customer outcomes, risk, safety and cost.
• Significant experience in technical planning, service management, and enterprise-governed operating environments.

Responsibilities

• Lead the Field Operations transformation roadmap with digitisation, automation, and predictive capabilities.
• Establish and mature a Field Operations Planning & Orchestration (Control Tower) capability to optimise demand management, workflow, scheduling, and workforce utilisation.
• Partner with Networks, OSS, Digital, and Automation teams to deliver integrated technology solutions shaping roadmaps.
• Drive systems integration across workforce, network, asset, and workflow platforms with automation-first, data-driven decisions.
• Define performance frameworks and continuous improvement initiatives to enhance efficiency, scalability and service reliability.
• Strengthen operational resilience through business continuity, incident response, and capacity planning across field domains.
• Provide strategic leadership and stakeholder engagement, championing innovation and alignment with transformation objectives.

Skills

Leadership experience

Digital transformation

Planning & orchestration

Stakeholder management

Executive communication

Telecom domain knowledge

Education

Tertiary qualifications in Engineering/Technology/Business

Job description

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Every day, millions of Australians connect, work, stream, and stay in touch on the Optus network. When it works seamlessly, it's easy to take for granted. But behind it is a team making thousands of decisions every day - decisions that keep people, businesses and communities connected.

This role leads the transformation of Field Operations through digitisation, automation, and the development of advanced planning and orchestration capabilities to enable a modern, data-driven operating model. Working closely with Network Operations, Digital, OSS, and Field leaders, it drives the evolution of operational processes, technology platforms, workforce planning, and the establishment of a field control tower function.

The role also provides leadership across the Field Operations transformation portfolio, aligning with the Networks OSS roadmap to optimise demand management, workforce utilisation, operational resilience, and customer outcomes.

WhatYou’llDo

• Lead the Field Operations transformation roadmap, driving digitisation, automation, process simplification, and adoption of predictive operational capabilities.
• Establish and mature a Field Operations Planning & Orchestration (Control Tower) capability to optimise demand management, workflow, scheduling, dispatch, and workforce utilisation.
• Partner with Networks, OSS, Digital, and Automation teams to deliver integrated technology solutions and ensure operational requirements shape strategic roadmaps.
• Drive systems integration across workforce, network, asset, and workflow platforms while embedding automation-first and data-driven decision-making practices.
• Define performance frameworks, operational insights, and continuous improvement initiatives to enhance efficiency, scalability, and service reliability.
• Strengthen operational resilience by supporting business continuity, incident response, workforce capacity planning, and recovery readiness across field domains.
• Provide strategic leadership and stakeholder engagement, championing innovation, operational excellence, and alignment with broader Network Operations transformation objectives.

WhatYou’llBring

• Extensive leadership experience in telecommunications or other asset-intensive industries, with deep expertise in field and network operations.
• Proven track record leading enterprise-scale digital transformation, automation, and operational modernisation programs.
• Strong planning, orchestration, and systems-thinking capabilities, with experience managing complex workflows and competing priorities at scale.
• Demonstrated ability to balance operational performance, customer outcomes, risk, safety, and cost considerations.
• Significant experience in technical planning, service management, and enterprise-governed operating environments.
• Strong executive communication, stakeholder management, and influencing skills across operational, technology, and leadership teams.
• Ability to lead effectively in high-pressure, incident-driven environments, with relevant tertiary qualifications in Engineering, Technology, Business, or a related discipline desirable.

The good stuff …

• Competitiveremunerationand employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Competitive leave policies, includingadditional'Connected’ days to focus on culture, family, health, community, orwhatever’simportant to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.

We also want to do our best to make our recruitment process inclusive. If yourequireany adjustments or accessibility support, please email [e-mail] or call 1800 309 170.We’rehere to help. When you contact us, pleaseadviseyour preferred method of contact and we will be in touch within 48 hours. For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity .