Field Officer

Busy Cloud Hr; Townsville City; On-site; AUD 60,000 - 80,000; Full time

Job summary

Smart Apprenticeship Solutions is seeking a passionate Field Officer to support apprentices and trainees across their employment journey in Townsville. You will liaise with host employers, training providers, and learners, guiding onboarding, progress, wellbeing, and career development, while upholding safety and compliance.

This full-time role offers variety, teamwork, and opportunities to engage schools and community groups.

Qualifications

• Strong communication skills with diverse stakeholders.
• Patience, empathy and a genuine interest in supporting young people.
• High attention to detail and strong administrative capability.

Responsibilities

• Support apprentices and trainees from onboarding through to completion.
• Build relationships with host employers with regular site visits.
• Mentor candidates with resume support and interview preparation.
• Coordinate inductions, PPE, and registrations.
• Monitor training plans and address barriers; manage host rotations.
• Conduct quarterly performance reviews with input from hosts.
• Engage with schools and community groups to promote pathways.
• Ensure WHS compliance, documentation, audits and site safety reviews.
• Support finance and administration and maintain records.
• Represent the organisation at events and networking activities.

Skills

Strong communication

Relationship building

Administrative capability

Attention to detail

Multi-tasking

Tools

Microsoft Office

Job description

Job Description

Smart Apprenticeship Solutions and Squad Employment & Training are seeking a passionate and organised Field Officer to support apprentices and trainees throughout their employment journey. If you love mentoring people, building strong relationships with employers, and making a real impact in your community, this role offers purpose, variety and connection every day.

As a Field Officer, you're the key link between apprentices, trainees, host employers and training providers. You'll guide new employees through onboarding, monitor their training progress, support their wellbeing, and help them build successful careers. Your work directly shapes the future workforce across multiple industries.

What You'll Be Doing

• Support apprentices and trainees from onboarding through to completion, ensuring they receive the right training, support and workplace experience.
• Build strong relationships with host employers, conducting regular site visits and providing ongoing support.
• Mentor and coach candidates, helping them become job-ready through resume support, interview preparation and ongoing guidance.
• Coordinate inductions, PPE, workplace readiness and ACAP registrations.
• Monitor training plans, address barriers, and facilitate host rotations where needed.
• Conduct quarterly performance reviews with input from hosts and employees.
• Engage with schools and community groups, promoting career pathways and youth employability.
• Ensure compliance and WHS standards are upheld, including documentation, audits and site safety reviews.
• Support finance and administration, resolving invoicing or payment issues and maintaining accurate records.
• Represent the organisation at events, expos, trade shows and networking activities.

This is a full-time, permanent position based in Townsville.

Why You'll Love This Role

• Meaningful work supporting apprentices and trainees to succeed.
• Strong team culture with supportive leadership.
• Opportunities to engage with schools, employers and community partners.
• A role with variety - no two days look the same.
• Be part of a values-driven organisation committed to safety, quality and youth employment.

About the Employer

Smart Apprenticeship Solutions is a quality Group Training Organisation and part of The BUSY Group, one of Australia's largest providers in employment, education and training. We deliver innovative employment and training solutions across eastern Australia, helping organisations and apprentices thrive., SMART Apprenticeship Solutions and SQUAD puts the best interest of children and young people first by adhering to the Child Safety Organisation National Principles. The appointment of successful applicants will be subject to satisfactory employment screening including, criminal history and relevant working with children checks.

We are committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities.

About the Candidate

• Strong communication skills and the ability to build rapport with diverse stakeholders.
• Patience, empathy and a genuine interest in supporting young people.
• High attention to detail and strong administrative capability.
• Ability to manage multiple priorities and work under pressure.
• Confidence resolving workplace issues and providing constructive guidance.
• High computer literacy (Outlook, Word, Excel).
• Working With Children Check and White Card (or willingness to obtain).
• Professional presentation, resilience and a positive, team-focused attitude.

Ready to make a real impact?

If you're passionate about supporting people, building strong relationships and helping apprentices and trainees thrive, we'd love to hear from you.