Field Meter Validation Specialist

Urban Utilities; Nambour; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Health discounts

Parental leave

Personal leave & wellbeing

Flexible schedule

Job summary

Urban Utilities is seeking a Meter Validation Officer to verify meter data for over 645,000 customers. You will conduct field inspections, resolve anomalies, and advise on complex residential and commercial accounts. A current driver’s licence and strong customer service are essential.

You will work with the Senior Contract Management Officer and energy/water regulations, ensuring accurate billing and contributing to KPI targets across a large meters network.

Qualifications

• Proven customer service skills and ability to handle challenging conversations.
• Confident using tablets and business apps like Microsoft Teams, Outlook, internal billing systems and spreadsheets.
• Understanding of, or ability to quickly develop knowledge of, water, sewerage and power of entry legislation.
• Strong attention to detail and the ability to manage competing priorities and deadlines.
• Clear written and verbal communication with customers and colleagues.
• Adaptable and able to work independently in the field while collaborating with a team.
• A current driver’s licence.

Responsibilities

• Carry out field inspections and record results accurately in the billing system (e.g. HansenCIS).
• Check meter details on completed inspections and flag anomalies.
• Handle complex customer cases and enquiries, providing clear technical advice on site.
• Identify the right corrective action and update account information so bills are accurate.
• Spot trends in the data and suggest improvements to systems and processes.
• Work within Urban Utilities policies, regulatory codes and approval requirements.

Job description

Urban Utilities is seeking a Meter Validation Officer to verify meter data for over 645,000 customers. You will conduct field inspections, resolve anomalies, and advise on complex residential and commercial accounts. A current driver’s licence and strong customer service are essential.

You will work with the Senior Contract Management Officer and energy/water regulations, ensuring accurate billing and contributing to KPI targets across a large meters network.