Field Meter Validation Specialist

Urban Utilities; City of Brisbane; Híbrido; AUD 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary packaging

Health insurance

Parental leave

Flexible work

Wellbeing days

Descripción de la vacante

Urban Utilities in Fortitude Valley, Queensland, is seeking a Meter Validation Officer to ensure meter data supports accurate billing for over 645,000 customers. You will inspect water meters in the field, verify readings, and chase down anomalies before they become billing disputes.

You’ll also help customers read meters, spot leaks, and advise Customer Delivery Officers on complex residential and commercial accounts.

Formación

• Proven customer service skills and ability to resolve conflicts calmly.
• Confident using tablets and business apps in the field (Teams, Outlook, billing systems).
• Strong attention to detail and ability to manage competing priorities.

Responsabilidades

• Conduct field inspections and record results in the billing system.
• Verify meter details and flag anomalies that affect billing accuracy.
• Provide clear technical advice to customers on site and assist with complex accounts.
• Identify corrective actions and update account information for accurate bills.
• spot trends in data and suggest process improvements.

Conocimientos

Customer service

On-site inspections

Attention to detail

Verbal communication

Negotiation

Herramientas

Microsoft Teams

Outlook

Spreadsheets

Descripción del empleo

Urban Utilities in Fortitude Valley, Queensland, is seeking a Meter Validation Officer to ensure meter data supports accurate billing for over 645,000 customers. You will inspect water meters in the field, verify readings, and chase down anomalies before they become billing disputes.

You’ll also help customers read meters, spot leaks, and advise Customer Delivery Officers on complex residential and commercial accounts.