Meter Validation Officer

Urban Utilities; City of Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Generous salary packaging

Parental leave

Flexible work options

Discounts on health insurance

Wellbeing days

Job summary

Urban Utilities is seeking a Meter Validation Officer to verify meter data and support accurate billing for over 550,000 water meters across South East Queensland.

You will perform field inspections, check readings against accounts, and resolve anomalies before they affect customers. You’ll also assist customers in reading meters, identify potential leaks, and advise Customer Delivery Officers on complex residential and commercial accounts.

Qualifications

• Proven customer service skills and ability to manage challenging conversations.
• Able to use field tech tools, tablets, and common apps like Teams/Outlook and billing systems.
• Knowledge of water, sewerage, and power of entry regulations or ability to learn quickly.

Responsibilities

• Carry out field inspections and record results in billing system accurately.
• Check meter details post-inspection and flag anomalies.
• Handle complex customer cases with clear technical advice on site.
• Update account information to ensure correct bills and identify trends for improvements.
• Support customers in reading meters and spot potential leaks; advise colleagues on complex accounts.

Skills

Customer service

Communication

Attention to detail

Field work

Adaptable

Team collaboration

Tools

HansenCIS

Tablets

Microsoft Teams

Outlook

Spreadsheets

Job description

Every quarter, Urban Utilities bills 645,000 customers. Those bills depend on accurate meter data. As a Meter Validation Officer, you make sure it is right. You will report to the Senior Contract Management Officer and join a team working toward shared KPIs for metering across a network of more than 550,000 water meters.

You will inspect water meters in the field, confirm the details match what is recorded on the account, and chase down reading anomalies before they turn into billing disputes. You will also help customers read their meters and spot potential leaks and advise Customer Delivery Officers on complex residential and commercial accounts.

What You’ll Deliver

• Carry out field inspections and record the results accurately in the billing system (eg. HansenCIS)
• Check that meter details on completed inspections are correct and flag anomalies
• Handle complex customer cases and enquiries, giving clear technical advice on site
• Identify the right corrective action and update account information so bills are accurate
• Spot trends in the data and suggest improvements to systems and processes
• Work within Urban Utilities policies, regulatory codes and approval requirements.

About You

• Proven customer service skills, with the ability to actively listen, negotiate outcomes, manage challenging conversations and resolve conflict in a calm and professional manner
• Confident using technology in the field, including tablets and common business applications such as Microsoft Teams, Outlook, internal billing systems and spreadsheets
• An understanding of, or ability to quickly develop knowledge of, relevant legislation relating to water, sewerage and power of entry, and how these requirements apply to business operations and field activities
• Strong attention to detail and the ability to manage competing priorities and deadlines
• Clear written and verbal communication with customers and colleagues
• Adaptable and flexible, with the ability to work independently in the field for much of the time, while also working effectively as part of a collaborative team

At Urban Utilities, we believe our workforce should reflect the community we serve. We welcome applications from people of all backgrounds and experiences, including First Nations peoples, people with disability, members of the LGBTIQ+ community, veterans, emergency responders and people from culturally and linguistically diverse backgrounds.

You might not meet every single requirement listed. If you are excited about the role and believe you can make a strong contribution, we encourage you to apply.

If you require adjustments at any stage of the recruitment process, please let us know so we can support you.

Why Urban Utilities

Urban Utilities delivers essential water and wastewater services to more than 1.5 million people across South East Queensland. Every day, our teams work to support thriving communities and a sustainable future.

• Generous Salary Packaging options, including novated leases
• Corporate discounts across Health insurance, technology and more
• 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family
• Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you!
• Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at WORK180

There’s no us without you. Come shape the future with us.

Applications will close: Friday, 23rd October 2026

Applicants may be required to undergo a Pre-employment medical, which may include Drug and Alcohol testing, as well as other background checks as part of the recruitment process for this role.

For further information please contact our Talent team at*******@urbanutilities.com.au