Field Manager

BriTer Door Solutions; Penrith City Council; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Company vehicle

Laptop

Mobile phone

Job summary

BriTer Door Solutions Pty Ltd in Penrith, NSW, is seeking an experienced Field Manager to lead and develop our technician teams across service, installation and maintenance of automatic doors, roller shutters and gate entry systems. You will drive safety, quality and customer satisfaction while managing budgets and field operations.

The role requires hands-on leadership, strong mechanical and electrical knowledge, and a proven ability to optimise field performance through coaching and effective

Qualifications

• Minimum 3 years' industry experience in a field-based role.
• Strong mechanical and electrical knowledge.
• Demonstrated success leading and motivating service teams.
• Excellent people management and leadership skills.
• Outstanding communication skills, both written and verbal.
• Strong understanding of workplace health and safety requirements.
• Sound computer skills, including Microsoft Word and Excel.
• Experience using service management software such as SimPRO is advantageous.
• A proactive, positive and solutions-focused attitude.
• Genuine passion for improving customer experiences and team performance.

Responsibilities

• Provide daily leadership and support to our Technician team.
• Foster a strong safety culture with a WHS focus and operational excellence.
• Build and maintain relationships with customers, key accounts and stakeholders.
• Attend client meetings and act as a trusted representative of the business.
• Ensure service delivery is completed safely, efficiently, on time and within budget.
• Monitor, analyse and report on service metrics and KPIs, driving improvements.
• Collaborate with Service Coordinators to optimise technician utilisation and resources.
• Work with internal departments to ensure outstanding customer service and effective budget management.
• Oversee all field service activities and ensure work meets quality and performance standards.
• Manage escalated service issues and provide technical guidance as needed.
• Drive continuous improvement initiatives that enhance operational performance and customer satisfaction.

Skills

Leadership

Team management

People management

Communication

WH&S knowledge

Electrical knowledge

Mechanical knowledge

MS Word

MS Excel

Field leadership

Tools

SimPRO

MS Word

MS Excel

Job description

Field Manager

Join a Growing Industry Leader

BriTer Door Solutions Pty Ltd is a proudly Australian-owned and operated business, delivering industry-leading solutions since 2007. Based in Penrith, we specialise in the service, supply and installation of Automatic Doors, Roller Shutters and Automatic Gate Entry Systems across a diverse range of commercial and industrial clients.

With a team built on expertise, innovation and exceptional customer service, BriTer Door Solutions has earned a reputation as a trusted market leader. As our business continues to grow, we're looking for an experienced and driven Field Manager to help lead, support and develop our team of Technicians.

If you're a hands-on leader who thrives in a fast-paced environment and enjoys building high-performing teams, we'd love to hear from you.

The Opportunity

As Field Manager, you will play a critical role in overseeing our field operations, ensuring service excellence, safety compliance and customer satisfaction across all projects and maintenance activities.

Key Responsibilities

• Provide daily leadership, guidance and support to our Technician team.
• Foster a strong safety culture with a focus on Workplace Health & Safety (WHS) and operational excellence.
• Build and maintain strong relationships with customers, key accounts and stakeholders.
• Attend client meetings and act as a trusted representative of the business.
• Ensure service delivery is completed safely, efficiently, on time and within budget.
• Monitor, analyse and report on service metrics and KPIs, implementing improvements where required.
• Collaborate closely with Service Coordinators to optimise technician utilisation and resource allocation.
• Work alongside internal departments to ensure outstanding customer service and effective budget management.
• Oversee all field service activities and ensure work meets quality and performance standards.
• Manage escalated service issues and provide technical guidance and support when required.
• Drive continuous improvement initiatives that enhance operational performance and customer satisfaction.

About You

We're looking for a motivated leader with a strong technical background and a passion for developing people and delivering exceptional service.

Skills & Experience

• Minimum 3 years' industry experience in a field-based role.
• Strong mechanical and electrical knowledge.
• Demonstrated success leading and motivating service teams.
• Excellent people management and leadership skills.
• Outstanding communication skills, both written and verbal.
• Strong understanding of workplace health and safety requirements.
• Sound computer skills, including Microsoft Word and Excel.
• Experience using service management software such as SimPro is advantageous.
• A proactive, positive and solutions-focused attitude.
• Genuine passion for improving customer experiences and team performance.

What's In It For You?

• Competitive salary package negotiated based on experience and qualifications.
• Fully maintained company vehicle, including fuel and tolls.
• Company laptop and mobile phone.
• Opportunity to join a respected and growing business with a strong reputation in the industry.
• Long-term career growth and development opportunities.
• Supportive team environment where your contribution is recognised and valued.

Ready for Your Next Challenge?

This is an outstanding opportunity for an experienced leader who enjoys problem-solving, empowering teams and delivering results. If you're looking to build a long-term career with a successful and growing Australian business, we'd love to hear from you.

All applications will be treated with the strictest confidence.

Please note: Applicants must be Australian Permanent Residents and be available for an immediate start.