Field Service Manager

Crown Equipment Pty Ltd - Australia; Canberra; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Discounts & cashback (400+ retailers)

Health & wellbeing platform

Private health insurance discounts

Inclusive working environment

Employee Assistance Program

Job summary

Crown Equipment Pty Ltd - Australia is seeking a Field Service Manager to lead our Canberra Service Team, driving operational excellence and customer partnerships. You will manage site and field technicians under the Branch Manager, developing our market-leading brand in a competitive arena.

With proven management experience in Materials Handling/Capital Equipment sectors, you will pursue new business, mentor staff, and ensure top-tier service delivery while maintaining strong customer relations

Qualifications

• Management experience leading others and inspiring a team.
• Strong organisation, negotiation, and drive for results required.
• Excellent verbal and written communication skills essential.

Responsibilities

• Actively pursue new business and conduct service presentations.
• Deliver on service agreements and increase customer satisfaction.
• Maintain direct contact with current and prospective customers.
• Deliver excellent customer service and promote customer retention.
• Manage selection, preparation and training of field service staff.
• Provide skill development to improve performance and growth.
• Monitor technicians' performance daily against weekly KPIs.
• Allocate work to meet customer requirements and optimize labour productivity.
• Identify performance shortfalls and address them promptly.
• Identify continuous improvement opportunities and implement best practices.

Skills

Leadership experience

Customer focus

Communication skills

Negotiation

Results-driven

Education

Tertiary Qualifications in business or related fields

Job description

About The Role

Take your next step, we are looking for an energetic, results-oriented, achiever to join our Canberra Service Team. As a Field Service Manager, you will have the opportunity to lead a team of site and field technicians and be responsible for ensuring the operational excellence of the technical service team under your management. Reporting to the Branch Manager you will contribute to the continued development of our market leading brand by developing and maintaining business partnerships in our unique and competitive industry.

About The Role

Take your next step, we are looking for an energetic, results-oriented, achiever to join our Canberra Service Team. As a Field Service Manager, you will have the opportunity to lead a team of site and field technicians and be responsible for ensuring the operational excellence of the technical service team under your management. Reporting to the Branch Manager you will contribute to the continued development of our market leading brand by developing and maintaining business partnerships in our unique and competitive industry.

Requirements

Responsibilities & Duties

• Actively pursuing new business and conducting service presentations
• Deliver on service agreements and increase customer satisfaction
• Maintain direct contact with current and prospective customers
• Deliver excellent customer service, manage customer relations and promote customer retention
• Manage the overall selection, preparation and training of the field service staff
• Provide skill development and improve work performance to achieve overall growth and business success
• Ensure that technician's performance is monitored daily and in line with the weekly service KPI's
• Management of work allocation to ensure that the Company meets its customer requirements
• Effectively manage labour productivity within your designated area
• Identify shortfalls in performance and address these concerns as required
• Identifying areas for continuous improvement and implement changes designed to set industry best practice

Skills & Experience

You will be a passionate, pragmatic, problem solver who can demonstrate a strong drive for results, coupled with superior customer focus. We are looking for a person who is confident in leading others and should therefore demonstrate management experience and the ability to inspire and motivate a team.

You will be able to demonstrate capabilities of achieving results in a competitive business environment in the same or similar role within the Materials Handling/Automotive/Capital Equipment industries.

Prior successful management of a customer base, ability to work actively pursue new business, high energy and motivation to succeed in addition to superior organisation, excellent verbal and written communication skills and good negotiation skills are all requirements of this role. Tertiary Qualifications and Degrees in business or related fields will be highly regarded.

Benefits

What sets us apart?

Crown's history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally.

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals
• Corporate Rates for Private Health Insurance
• An inclusive working environment
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.