Field Engineer - NSW

RemoteHQ; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Overnight accommodation provided

Job summary

RemoteHQ is seeking a Field Based Systems Engineer to support hotels from Manly to Penrith and beyond, with national travel required. You will deliver professional IT support across multiple sites, manage your own diary, and operate in a fast-paced hospitality tech environment.

The role requires 2+ years in similar IT roles, strong communication skills, and willingness to travel locally and interstate. Overnight accommodation is provided when required, and candidates with PMS/POS experience will

Qualifications

• Minimum 2+ years’ experience in a similar role delivering IT projects and support across multiple sites.
• Ability to talk tech to non-tech stakeholders.
• Willingness to travel locally and interstate and stay away from home on rostered basis.
• Hospitality industry experience is highly regarded.
• Good communication and writing skills.

Responsibilities

• Provide professional IT support to hotels across multiple sites.
• Schedule and manage own daily workload while traveling.
• Resolve issues across server, domain, and network environments.

Skills

Server knowledge

Networking

POS systems

PMS systems

Stakeholder communication

Travel readiness

Desktop support

Job description

We have an exciting opportunity for a Field Based Systems Engineer to join our growing team in supporting hotels from Manly to Penrith plus occasional National Travel. In this role you will provide professional IT support to some of hospitality’s biggest hotel brands. With an exciting pipeline of business ahead, this presents a great opportunity for a technical IT professional to develop and grow their expertise in the hospitality industry. Overnight accommodation provided as required.

As a field-based engineer you will work directly with clients at multiple locations. Often working independently, you are well organised and are responsible for scheduling your clients and managing your own day. Bringing your technical skills and experience to the role, you will be professional in your approach and appearance, but also willing to pick up a drill or crawl under desks to resolve issues. This is a fast-paced environment, so be prepared to think on your feet, roll up your sleeves and be part of an enthusiastic remote team of IT specialists.

The work can be demanding at times and you will often be required to work unconventional hours and take the occasional late night support call. In addition, there will be some interstate travel for up to a week at a time for projects and fortnightly scheduled nights away from home.

We are looking for candidates who can demonstrate their experience in the following:

• Minimum 2+ years’ experience in a similar role delivering IT projects and support across multiple sites
• Ability to demonstrate multi skilled knowledge across, server, domain, network, and the ability to talk tech to non tech stakeholders
• Ability to travel (local and interstate) as needed and to stay away from home on a rostered basis
• Strong stakeholder management across a diverse audience
• Server and Desktop - Level 2 / 3 support experience
• PMS, POS, Wintel Servers / Desktop support experience preferred
• Hospitality industry experience will be highly regarded
• Good communication and writing skills

Behaviours you’ll bring to the team

Resilient, self-determined – You work well under pressure, are solution-oriented, optimistic and find ways to work through problems

Inquisitive – you have a desire and willingness to learn and absorb as much as possible

Collaborative – You work well with others and use complementary skills to achieve greater outcomes together. You share learnings and spread knowledge. You build relationships easily.

Consultative – You ask questions, listen and learn.

Action-oriented – You are organised, manage your time accordingly and know how to get things done.

About us

We represent a relatively small, but highly regarded and respected team of IT experts, with an in-depth understanding of the hospitality industry. We are passionate about what we do and know how to have fun along the way.