Field Dispatch Manager – Electrical Maintenance (Office-Based)

Bright Force Electrical; Sydney; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Career progression

Leadership role

Fast-paced environment

Job summary

Bright Force Electrical in Sydney is seeking a proactive Field Dispatch Manager to lead daily field operations for our residential maintenance team of electricians. You will coordinate technicians, schedule and prepare jobs, monitor progress, resolve delays, and maintain excellent customer communication.

This full-time, office-based leadership role offers career progression within a fast-growing company. If you thrive on problem-solving, staying calm under pressure, and taking ownership of

Qualifications

• Experience in the electrical industry or a similar trade services environment.
• Strong scheduling, dispatch or field management experience.
• A good understanding of electrical work, job scopes and labour requirements.
• Exceptional organisational and problem-solving skills.
• Confidence managing technicians and making decisions.
• Strong communication skills and attention to detail.
• Experience with ServiceM8 or similar software (advantageous).

Responsibilities

• Scheduling & Dispatch: Coordinate electricians, allocate jobs and manage daily schedules.
• Job Preparation: Ensure jobs are properly planned, materials are ordered and technicians are ready.
• Field Coordination: Monitor job progress, manage delays and keep operations running smoothly.
• Problem-Solving: Think on your feet, manage competing priorities and resolve scheduling challenges.
• Team Communication: Be the main point of contact between technicians, the office and management.
• Emergency Coordination: Assist with urgent jobs and after-hours dispatch arrangements.
• Customer Experience: Coordinate warranty appointments and ensure customers are kept informed.

Skills

Scheduling

Dispatch

Field management

Problem-solving

Team communication

Customer experience

Leadership

Electrical industry experience

Tools

ServiceM8

Job description

Bright Force Electrical in Sydney is seeking a proactive Field Dispatch Manager to lead daily field operations for our residential maintenance team of electricians. You will coordinate technicians, schedule and prepare jobs, monitor progress, resolve delays, and maintain excellent customer communication.

This full-time, office-based leadership role offers career progression within a fast-growing company. If you thrive on problem-solving, staying calm under pressure, and taking ownership of