Field-Based Customer Success & Sales Lead - QLD

Cleancorp; Brisbane; On-site; AUD 85,000 - 120,000; Full time

Job summary

Cleancorp is seeking a Customer Service Manager for Queensland. This field-based role covers metro and regional sites, with travel at least monthly and commissions on closed one-off and periodical cleans. You will quote, upsell, and own client relationships through site visits and proactive support.

You’ll lead cleaning performance, coach teams, conduct safety checks, and ensure quality benchmarks are met. A full drivers license and background checks are required.

Qualifications

• Previous experience managing a B2B portfolio in the commercial cleaning industry in a customer service role.
• Strong people skills with clients, cleaners, subbies, and your team.
• Natural problem-solver with a how can we fix this mindset.
• Proactive, accountable and able to manage your own time.
• A solid communicator — clear, kind and honest.
• Willing and able to travel regularly, including to regional QLD.
• You must have a full and valid driver's licence.
• You must hold a current Working with Children Check (Blue Card in QLD) and a current Police Check.

Responsibilities

• Own your client relationships - regular site visits, follow-ups, and next-level service.
• Resolve challenges before they become problems.
• Build great working relationships with your cleaning teams.
• Deliver feedback and coaching that actually helps people improve, and makes them feel supported.
• Conduct regular audits and safety checks - nothing gets past your eye.
• Ensure Cleancorp's quality, safety and environmental benchmarks are always met.
• Quote and secure one‑off and periodic work within your patch.
• Maintain CRM and audit data (Salesforce).
• Own your schedule, comms, reports, and documentation.

Skills

People skills

Problem-solving

Communication

Time management

Travel readiness

Driver's license

Tools

Salesforce

Job description

Cleancorp is seeking a Customer Service Manager for Queensland. This field-based role covers metro and regional sites, with travel at least monthly and commissions on closed one-off and periodical cleans. You will quote, upsell, and own client relationships through site visits and proactive support.

You’ll lead cleaning performance, coach teams, conduct safety checks, and ensure quality benchmarks are met. A full drivers license and background checks are required.