Customer Service Manager - QLD

Cleancorp; Brisbane; Vor Ort; AUD 85.000 - 120.000; Vollzeit

Zusammenfassung

Cleancorp is seeking a Customer Service Manager for Queensland. This field-based role covers metro and regional sites, with travel at least monthly and commissions on closed one-off and periodical cleans. You will quote, upsell, and own client relationships through site visits and proactive support.

You’ll lead cleaning performance, coach teams, conduct safety checks, and ensure quality benchmarks are met. A full drivers license and background checks are required.

Qualifikationen

• Previous experience managing a B2B portfolio in the commercial cleaning industry in a customer service role.
• Strong people skills with clients, cleaners, subbies, and your team.
• Natural problem-solver with a how can we fix this mindset.
• Proactive, accountable and able to manage your own time.
• A solid communicator — clear, kind and honest.
• Willing and able to travel regularly, including to regional QLD.
• You must have a full and valid driver's licence.
• You must hold a current Working with Children Check (Blue Card in QLD) and a current Police Check.

Aufgaben

• Own your client relationships - regular site visits, follow-ups, and next-level service.
• Resolve challenges before they become problems.
• Build great working relationships with your cleaning teams.
• Deliver feedback and coaching that actually helps people improve, and makes them feel supported.
• Conduct regular audits and safety checks - nothing gets past your eye.
• Ensure Cleancorp's quality, safety and environmental benchmarks are always met.
• Quote and secure one‑off and periodic work within your patch.
• Maintain CRM and audit data (Salesforce).
• Own your schedule, comms, reports, and documentation.

Kenntnisse

People skills

Problem-solving

Communication

Time management

Travel readiness

Driver's license

Tools

Salesforce

Jobbeschreibung

About the Role

As our Customer Service Manager – QLD, you'll own a very specific portfolio of sites, cleaners and subcontractors across metro and regional Queensland. You'll be the face of Cleancorp in the field, keeping standards high, relationships strong, and operations humming.

This is a field-based role with plenty of travel (including at least one regional trip per month). You'll also be responsible for quoting and upselling one-off cleans and periodicals, with commission paid on what you close.

What You'll Be Doing

Delivering legendary service

Own your client relationships - regular site visits, follow-ups, and next-level service.

Resolve challenges before they ever become problems.

Leading cleaning performance

Build great working relationships with your cleaning teams.

Deliver feedback and coaching that actually helps people improve, and makes them feel supported.

Conduct regular audits and safety checks - nothing gets past your eye.

Ensure Cleancorp's quality, safety and environmental benchmarks are always met.

Spotting & closing opportunities

Quote and secure one‑off and periodic work within your patch.

You'll have sales targets - and you'll earn commission.

Managing your territory like a boss

Maintain CRM and audit data (Salesforce).

Own your schedule, comms, reports, and documentation.

About You

You're organised, positive, resilient, and you love getting things done properly. You're as confident on-site as you are in a Zoom meeting, and you love working in an environment where the bar is high and the feedback is real.

Candidates must be Australian citizens or permanent residents to be eligible for this position.

Here's what you bring:

• Previous experience managing a B2B portfolio in the commercial cleaning industry in a customer service role.
• Strong people skills - with clients, cleaners, subbies, and your team
• Natural problem-solver with a "how can we fix this" mindset
• Proactive, accountable and able to manage your own time like a pro
• A solid communicator - clear, kind and honest
• Willing and able to travel regularly, including to regional QLD
• You must have a full and valid driver's licence
• You must hold a current Working with Children Check (Blue Card in QLD) and a current Police Check to be eligible for this role.

Ready to Join a Winning Team?

This isn't just a job. It's an opportunity to grow, contribute and thrive inside a team that's raising the standard for an entire industry. You've probably already heard of us, seen us everywhere on social media and particularly, LinkedIn. This is an extremely rare opportunity to join the fastest growing commercial company in Australia – and we have all the awards to prove it.

Thank you for considering Cleancorp as your next move we appreciate your time and effort. Please note only shortlisted candidates will be contacted.

At Cleancorp, our values are grounded in equity, diversity, and inclusion, and we are committed to creating a workplace that truly reflects the communities we serve. We actively foster a culture where everyone can participate fairly, feel respected, and thrive. This commitment is evidenced through strategies that support the careers of Aboriginal and Torres Strait Islander peoples, women, people living with a disability, those from culturally and linguistically diverse backgrounds, and members of the LGBTIQ+ community. We also provide flexible work options for eligible staff to ensure our team members can balance their work and personal lives. We welcome and encourage applications from candidates of all backgrounds.