Fertility Clinic Clinician Secretary Admin Lead

City Fertility Centre; Brisbane; Presencial; AUD 50.000 - 70.000; Tempo integral

Resumo da vaga

City Fertility Centre is seeking an experienced Medical Receptionist/Administrator to coordinate day-to-day administration for our national GP program across City Fertility, Rainbow Fertility and First Step Fertility.

You will manage GP calendars, bookings, patient communications and Medicare billing, ensuring smooth sessions and a caring patient journey in a fast-paced healthcare environment.

Qualificações

• Minimum Year 12 qualification with healthcare administration experience.
• Experience using Best Practice software and Medicare billing.
• Compassionate, patient-focused with superb communication.
• Ability to manage busy GP schedules and priorities.
• Organised with strong attention to detail.

Responsabilidades

• Provide high-level clinical administration support to clinicians and ensure smooth consultation room operations.
• Coordinate calendars and appointment schedules for multiple GPs across our network.
• Manage patient bookings, changes, cancellations and rescheduling.
• Liaise with GPs regarding availability and day-to-day needs.
• Process patient billing and Medicare claims; follow up on outstanding or rejected claims.
• Ensure patient records and billing information are accurate and up to date.
• Coordinate follow-up appointments and referral documentation per GP instructions.
• Support Fertility Advice Centre to ensure a smooth patient journey.
• Identify scheduling gaps and drive process improvements.
• Provide warm, inclusive service to patients and assist during appointments.
• Maintain confidential patient records across digital and hard copy systems.
• Manage incoming calls and emails; triage to nursing, laboratory, and clinical teams.
• Assist with onboarding and training of clinical admin team.
• Keep up-to-date knowledge of legislation, standards and procedures.

Conhecimentos

Best Practice software

Medicare billing

Medical administration

Strong communication

Attention to detail

Patient-focused

Digital systems

Telehealth support

Formação

Year 12 or equivalent

Ferramentas

Best Practice software

Medicare billing system

Descrição da vaga

City Fertility Centre is seeking an experienced Medical Receptionist/Administrator to coordinate day-to-day administration for our national GP program across City Fertility, Rainbow Fertility and First Step Fertility.

You will manage GP calendars, bookings, patient communications and Medicare billing, ensuring smooth sessions and a caring patient journey in a fast-paced healthcare environment.