Fertility Clinic Administrator & Scheduler

City Fertility; Newstead; On-site; AUD 52,000 - 62,000; Full time

Job summary

City Fertility in Australia is seeking an experienced Medical Receptionist/Administrator to coordinate day-to-day admin for our national GP program across City Fertility and partner clinics. You will manage GP calendars, patient communications, and billing to keep sessions running smoothly with compassionate care.

You will work independently with clinicians and nursing teams, providing high-quality administrative support, handling scheduling, referrals, onboarding new staff, and ensuring

Qualifications

• Experience in medical or healthcare administration.
• Proven ability to manage busy GP schedules and handle competing priorities.
• Familiarity with Medicare billing and patient communications.

Responsibilities

• Provide high-level clinical administration support to clinicians, ensuring smooth and efficient consultation room operations.
• Coordinate calendars and appointment schedules for multiple GPs across our national network.
• Manage patient bookings, appointment changes, cancellations and rescheduling.
• Process patient billing and Medicare claims, following up outstanding accounts or rejected claims as required.
• Maintain accurate patient records, charts and databases across digital and hard copy systems, ensuring confidentiality at all times.
• Coordinate follow‑up appointments and referral documentation in line with GP instructions.
• Identify scheduling gaps, resolve administrative issues and help improve day‑to‑day processes.

Skills

Best Practice

Medicare billing

Medical administration

Communication skills

Education

Year 12

Tools

Scheduling software

Job description

City Fertility in Australia is seeking an experienced Medical Receptionist/Administrator to coordinate day-to-day admin for our national GP program across City Fertility and partner clinics. You will manage GP calendars, patient communications, and billing to keep sessions running smoothly with compassionate care.

You will work independently with clinicians and nursing teams, providing high-quality administrative support, handling scheduling, referrals, onboarding new staff, and ensuring