Fertility Care Concierge & Patient Services Lead

City Fertility; Newstead; On-site; AUD 55,000 - 75,000; Full time

Job summary

City Fertility Newstead is seeking a Patient Services Administrator to warmly welcome patients and guide them through their fertility journey. You will be the first point of contact, handling appointments, registrations and clear communication with patients and clinicians.

The role requires accuracy in records, billing in line with Medicare guidelines, and ongoing collaboration with teams to uphold quality patient-centred care. On-site permanent full-time position in Victoria.

Qualifications

• Welcomes patients and guides them through the fertility journey.
• Ensures accurate records and Medicare billing compliance.
• Collaborates with clinicians to uphold quality patient-centred care.

Responsibilities

• Welcome patients at first contact and direct them appropriately.
• Manage appointments and registrations efficiently.
• Coordinate with clinicians to ensure smooth patient flow.
• Maintain high standards of patient-centred care and documentation.

Skills

Customer service

Appointment scheduling

Communication

Record keeping

Job description

City Fertility Newstead is seeking a Patient Services Administrator to warmly welcome patients and guide them through their fertility journey. You will be the first point of contact, handling appointments, registrations and clear communication with patients and clinicians.

The role requires accuracy in records, billing in line with Medicare guidelines, and ongoing collaboration with teams to uphold quality patient-centred care. On-site permanent full-time position in Victoria.