Patient Experience & Admin Coordinator

City Fertility; Gold Coast City, Ballina Shire; Sur place; AUD 48 000 - 62 000; Plein temps

Résumé du poste

City Fertility is seeking a Patient Services Administrator to support patients throughout their fertility journey. You will be the first point of contact, handling appointments, registrations, and billing with empathy and accuracy.

The role requires Year 12 or equivalent, 12 months of admin experience, and proficiency with MS Office. On-site across clinic locations, with a focus on confidentiality and patient-centred care.

Qualifications

• Minimum Year 12 qualification (or equivalent).
• At least 12 months experience in office administration or reception; medical administration is advantageous.
• Proficiency with Microsoft Office and ability to learn practice management software; strong organisational skills.

Responsabilités

• Provide first-point-of-contact service to patients with empathy and professionalism.
• Manage patient appointment scheduling, registration, and pathway coordination.
• Prepare accurate fee estimates and manage billing in line with Medicare guidelines.

Connaissances

Customer service

Communication

Organisational skills

Multi-tasking

Formation

Year 12 or equivalent

Outils

Microsoft Office Suite

Practice management software

Description du poste

City Fertility is seeking a Patient Services Administrator to support patients throughout their fertility journey. You will be the first point of contact, handling appointments, registrations, and billing with empathy and accuracy.

The role requires Year 12 or equivalent, 12 months of admin experience, and proficiency with MS Office. On-site across clinic locations, with a focus on confidentiality and patient-centred care.